Location: Dubai Branch
Job Type: Full-Time
Position Vacant : CSR- Customer Support Executive
Salary Range -AED 2500-AED 3000

COMPANY OVERVIEW:

Wordcraft is a dynamic and growing organization and a leading provider of translation, attestation, business setup, and PRO services in Dubai, Abu Dhabi ,Ras al khaimah and Sharjah. seeking a highly motivated and efficient Candidates to join our team.

JOB SUMMARY:

We are seeking a proactive Customer Support Representative to deliver excellent service, resolve client inquiries, and support overall customer satisfaction. Ideal candidates will have strong communication skills and a results-driven mindset. Experience in the service or business setup industry is preferred; knowledge of attestation and translation services is a plus.

REQUIREMENTS:

• Experience in lead generation or customer service, preferably in translation or attestation services.
• Fluency in English and Arabic required.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work independently and manage time efficiently.
• Target-driven with a creative approach to client engagement.
• Familiar with call etiquette, customer service standards, and basic compliance related to documentation.
• Self-motivated with a strong commitment to achieving goals.

• Collaborate with all departments to support lead generation efforts specific to translation and attestation services.
• Call and identify potential clients in need of document translation, attestation, and related services.
• Generate and qualify new business leads through various channels (phone, email, networking, etc.).
• Engage professionally with prospects to understand their requirements and present suitable service offerings.
• Promote the company’s services including translation, attestation, business setup support, visa processing, PRO services, and related documentation services.
• Meet periodic targets for qualified leads and conversions.
• Address client inquiries, follow up promptly, and ensure a high level of client satisfaction and engagement.
• Build and maintain a strong professional reputation to encourage repeat business and referrals.
• Stay up-to-date with industry trends, service updates, and competitive activities.
• Collaborate closely with management to align lead generation efforts with company objectives.