CSR/Dispatch Specialist (Project-based) at SuperStaff

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

34500.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Communication, Customer Service, Route Optimization, Problem Resolution, System Mastery, Logistics, Adaptability, Interpersonal Skills, Feedback Provision

Industry

Outsourcing/Offshoring

Description

About the Opportunity We are looking for a Dispatch Support Specialist who will facilitate same-day deliveries across the whole US including Dispatching Runs, Communicating with Cross-Functional Teams, and Daily interaction with Driver Agents. What you'll do: Dispatch deliveries in assigned markets and create efficient routes given driver schedules, customer needs and service level due times. Display mastery of the CXT dispatch system. Communicate directly with customers via phone and email in order to resolve issues quickly while maintaining a calm, professional tone both verbally and in writing Display mastery of Dialpad and Zendesk, our telephone and ticketing systems Provide direct, efficient communication and immediate feedback to drivers Achieve on-time delivery metrics of 90%+ for all markets assigned. Provide positive, ongoing feedback to General Managers, City Managers and Supervisors regarding driver supply needs and the performance of specific drivers. Learn your market(s) ensuring full comprehensive knowledge of clients, drivers, and specific needs of the market. Be available to work assigned shifts with flexibility to work through shift changes as needed including weekends and holidays. Requirements: Strong communication & interpersonal skills Customer service skills, both written and verbal Demonstrated ability to adapt to master new software technologies and eager to learn and adapt to changing market conditions Demonstrated ability to run operationally efficient projects and teams True passion for logistics and the execution of rigorous business practices Knowledgeable on Google Office Suite and Zendesk Tools & Platforms: Slack – Internal team collaboration Google Suite – Document and file management Zendesk – Ticketing and support platform (training provided) DialPad – Internal phone system (training provided) Equipment provided by the company Dayshift (10AM to 7PM) PHP 30,000 - 34,500 all in

Responsibilities

This role involves facilitating same-day deliveries across the US by dispatching runs, creating efficient routes based on various constraints, and interacting daily with driver agents. The specialist must also communicate directly with customers to resolve issues while maintaining high on-time delivery metrics.