Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
CSR I at MW Components
Columbus, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Written Communication, Verbal Communication, Microsoft Office, Computer Skills, Analytical Thinking, Problem Solving, Organization, Detail Oriented, Meeting Facilitation, Procedural Training, Conflict Resolution, Typing

Industry

Industrial Machinery Manufacturing

Description
ESSENTIAL JOB FUNCTIONS * Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from our pricing, scheduling, engineering, and quality teams. * Process incoming orders and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams.  * Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements. * Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production.  Proactively notify when an order is about to ship or when it will be late.  * Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate * Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances. * Any other duties needed to help drive our vision and abide by our organization’s values SKILLS and ABILITIES * Excellent written and verbal Communication skills * Knowledge of Microsoft Office and strong computer skills. * Ability to operate all customer service-related systems and software programs effectively. * Must be an analytical thinker with problem solving skills * Highly organized and detail oriented * Able to effectively facilitate meetings and provide procedural training * Have good temperament to handle both customer / internal issues, disputes and emergencies * Fluent typist
Responsibilities
Manage customer quote requests and process incoming orders by coordinating with pricing, scheduling, engineering, and quality teams. Handle customer communications regarding order status, delivery dates, and account resolutions with the accounting department.