Description:
Role Definition: Responds to customer inquiries and assists in the servicing department by performing the following duties.

REQUIRED EDUCATION:

High school diploma or general education degree (GED)
Required Work Experience: Two to three years related loss mitigation and mortgage banking experience and/or training; or equivalent combination of education and experience.

TECHNOLOGY SKILLS:

Proficient in basic computer skills and all Microsoft Office applications.
Required Skills or traits for the position: Accurately and efficiently process transactions. Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.
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• Responsible for tracking past due loans, reviewing borrower financial packages and establishing repayment arrangements or analyzing loss mitigation options according to investor guidelines.
• Processes loan modifications, payment deferrals, work-outs, pre-foreclosure sales and deed-in-lieu transactions./ or responsible for tracking active bankruptcy loans to include payment processing for such loans.
• Request and track expense reimbursements from investors for loss mitigation, foreclosure or bankruptcy expenses non-recoverable from borrowers.
• Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.
• Performs a variety of clerical duties including filing or imaging of documents.
• Other duties as assigned.
  Requirements: