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CSR INSIDE SALES at DanHil Containers II LTD

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oral Communication, Written Communication, Active Listening, Time Management, Detail-Oriented, MS Excel, MS Word, MS Outlook, Customer Service, Problem Solving, Positive Attitude, Multi-Tasking, Adaptability, Collaboration, Research, Investigation

Industry

Packaging & Containers

Description

Description This individual will effectively handle inbound contacts via phone, email, or electronic means in a business-to-business environment as needed. This passionate customer service professional will build strong relationships with customers and internal team members and act as a liaison between customers, dealers, carriers, sales, operations, and other internal functional teams. Additionally, this self-motivated candidate will research, investigate, coordinate, and resolve customer concerns regarding invoicing, EFT, or billing needs and work collaboratively and dynamically in a cross-functional manner to creatively solve complex problems and deliver exceptional service. Requirements · Strong oral and written communication skills · Ability to actively listen and adapt to a variety of characters · Enthusiastic, positive attitude · Ability to multi-task, prioritize, and manage time effectively · Works well under pressure and remains calm in difficult situations · Detail-oriented · Intermediate knowledge of MS Excel, Word, Outlook · 1+ years of proven experience in Customer Service or a related field Responsibilities: · Provide timely and accurate information to incoming customer order status and product knowledge requests · Address customer complaints by determining the root cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure the resolution · Process customer orders, changes, and returns according to established department policies and procedures · Work closely with production to ensure proper order scheduling. · Work closely with the accounting department to resolve disputed credit items · Provide timely feedback to the company regarding service failures or customer concerns

Responsibilities

The individual will handle inbound contacts in a business-to-business environment, building strong relationships with customers and internal teams. They will also resolve customer concerns regarding invoicing and billing needs while collaborating with various departments.