CSR - Parts: Road at TOTAL WAREHOUSE INC

Waipahu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Parts Management, Inventory Control, NetSuite, Communication, Organization, Technical Knowledge, Multitasking, Billing, Sales Support, Problem Solving, Customer Retention, Scheduling, Field Service Coordination, Parts Quoting, Technical Support

Industry

Manufacturing

Description

Description The Customer Service Representative, Parts position will work closely with dispatch and road technicians, keeping them updated on the status of all road service parts orders and quotes. This position will also work in NetSuite to create Parts and Service quotes. This position will maximize Asset Management performance through effective communication. Additionally, this position will interface with clients and will need to understand strategic scheduling of sales and road technicians, lead communications, strive to increased product knowledge, partner closely with sales and dispatch to implement action plans that enable high accuracy, consistent updates, and accurate parts quoting, ordering and billing. Requirements Job Responsibilities: Accepts telephone and email orders for customers and field service technicians with reference to parts needs for repair and service. Receive and place quotes and orders to/by field service technicians and clients. Manage complete asset service quoting cycle and effective quoting of service and parts to client demands for road technician services. Strategize and plan with Dispatch team repair times. Always keeping field service technicians in a tight geographical region based on zones, scheduled ETA’s, and follows-up with field service technicians and clients to reinforce excellent service coverage. Coordinate with dispatch for parts fulfillment. Working on Parts inventory for Min and Max on Vans Running Cycle counts for the Locations Assist in new customer set-up, assignment of credit terms, COD, and billing support. Responsible for parts billing and invoicing for road service-verifying correct billing information on work order including defining parts if necessary, in order to prepare for accurate invoicing. Maintain direct contact with current and prospective customers. Update customers regarding the status of backordered parts in an acceptable time frame. Advises customer on substitution or modification of part when replacement is not available. Prepares Sales Orders for invoicing, receives purchase orders, payment, and obtains credit authorization when necessary. Determine and research customers parts needs through use of literature, computer programs and parts knowledge as appropriate. Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests. Other duties as assigned. Education and Experience: High school diploma or equivalent, with business degree preferred. At least two years of experience as a technical parts representative or field service technician within the material handling industry preferred. Knowledge of service parts inventory control. Previous experience with NetSuite or other Customer Relationship Management software. Previous Forklift experience is a plus. Excellent verbal and written communication skills. Strong organizational skills to prepare and assign routes. General understanding of, and familiarity with, machine parts and their functions. Ability to work at a fast pace and under pressure. Ability to multitask. Advanced customer service skills. Knowledge of the industry is recommended but not required. Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times. Vision abilities include close vision and ability to adjust focus. Ability to function in a work environment with moderate noise level from several sources creating constant activity.

Responsibilities

The Customer Service Representative, Parts will manage parts orders and quotes while coordinating with dispatch and road technicians. This role focuses on effective communication to enhance asset management performance and customer satisfaction.