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CSR at Seacoast Service Partners NA LLC

Fort Myers, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Dispatching, Record Keeping, Billing, Complaint Resolution, Follow-Up, Communication, Organization, Multitasking, Microsoft Office, Service Dispatch Software

Industry

Facilities Services

Description

Description Job Summary We are seeking a highly motivated and organized Customer Service Representative (CSR) to join our plumbing team. The CSR is the first point of contact for customers and plays a vital role in providing exceptional customer service, scheduling appointments, and supporting daily operations Requirements Key Responsibilities · Answer inbound calls and respond to customer inquiries in a professional and courteous manner · Schedule and confirm plumbing service appointments · Dispatch technicians and coordinate daily job assignments · Maintain accurate customer records in the system · Handle billing questions and process payments as needed · Resolve customer complaints or escalate to appropriate team members · Follow up with customers post-service to ensure satisfaction Qualifications · High school diploma or equivalent · 1+ years of experience in a customer service or administrative role (experience in a plumbing/HVAC or home services company a plus) · Excellent verbal and written communication skills · Strong organizational and multitasking abilities · Proficient in Microsoft Office and service dispatch software (e.g., ServiceTitan, Housecall Pro, or similar) · Ability to remain calm under pressure and manage high call volumes Work Environment Office-based with standard business hours (occasional weekends or evenings may be required) Fast-paced and team-oriented Benefits · Competitive pay · Health, dental, and vision insurance · Paid time off and holidays · Opportunities for growth and advancement

Responsibilities

The CSR is responsible for answering inbound calls, scheduling plumbing service appointments, and dispatching technicians. They also maintain customer records and handle billing inquiries.