CSR Security Intrusion at Johnson Controls

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Problem Solving, SAP, Salesforce, Credit Control, Communication, Detail Orientation, Backorder Management, Complaint Handling, Invoice Processing, PC Skills, English Proficiency, Case Management, Customer Care

Industry

Industrial Machinery Manufacturing

Description

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a CSR Security Intrusion. What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order Processing Order input in the system (different order types) Incoming calls management Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.) Credit notes / invoices processing. Backorder monitoring and order management Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder. Maintenance of planned shipping days (delays, customer requests, etc) Handle customer order cancellations (DOA) Monitor call-off orders Handling non-conformities and complaints Issue internal complaints and RMA if required. (Salesforce / Lawson) Send customer receipt confirmation of complaint. Follow up and coordinate internally on solution and corrective actions Inform the customer about corrective actions or escalate/involve account manager Action on solution and corrective actions SAP and Salesforce credit-note procedures (DOA) Inquiry handling Handle customer questions on deliveries, delays, problems, etc. Follow-up on pending basic quotes Customer care Handle customer questions effectively and in a service-oriented manner Follow up on actions requested in sales representatives call reports Inform customers about changed delivery times and equivalent products Filing & miscellaneous Case management in Salesforce Keep customer details and price agreements up-to-date. What are we looking for? Bachelor’s degree in business, international relations or related. Minimum 1 year of experience working as CSR (from a manufacturing company is a plus) English Proficiency Customer-oriented with a focus on details PC skills/ MS office Problem-solving SAP (desirable) Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The CSR Security Intrusion will follow up on transactions to ensure timely delivery of products to customers. Responsibilities include order processing, managing incoming calls, handling complaints, and coordinating with various internal teams.