Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

CSR SPECIALIST at Danhil Containers

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

23.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Active Listening, Problem Solving, Time Management, Multi-tasking, Detail-oriented, MS Excel, MS Word, MS Outlook, Invoicing, Billing, Order Processing, Conflict Resolution

Industry

Packaging & Containers

Description

Description This individual will effectively handle inbound contacts via phone, email, or electronic means in a business-to-business environment as needed. This passionate customer service professional will build strong relationships with customers and internal team members and act as a liaison between customers, dealers, carriers, sales, operations, and other internal functional teams. Additionally, this self-motivated candidate will research, investigate, coordinate, and resolve customer concerns regarding invoicing, EFT, or billing needs and work collaboratively and dynamically in a cross-functional manner to creatively solve complex problems and deliver exceptional service. Responsibilities: • Provide timely and accurate information to incoming customer order status and product knowledge requests • Address customer complaints by determining the root cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure the resolution • Process customer orders, changes, and returns according to established department policies and procedures • Work closely with production to ensure proper order scheduling. • Work closely with the accounting department to resolve disputed credit items • Provide timely feedback to the company regarding service failures or customer concerns Requirements • Strong oral and written communication skills • Ability to actively listen and adapt to a variety of characters • Enthusiastic, positive attitude • Ability to multi-task, prioritize, and manage time effectively • Works well under pressure and remains calm in difficult situations • Detail-oriented • Intermediate knowledge of MS Excel, Word, Outlook • 1+ years of proven experience in Customer Service or a related field

Responsibilities

The CSR Specialist will manage inbound customer contacts via phone and email while acting as a liaison between various internal departments. They are responsible for processing orders, resolving billing concerns, and ensuring timely communication regarding order status and product inquiries.