CSR Supervisor - Caregiver Support Program at KSA Integration

Stafford, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervisory Skills, Call Center Operations, Coaching, Training, Performance Metrics, Compliance, Leadership, Team Building, HIPAA Knowledge, Accessibility Compliance

Industry

Business Consulting and Services

Description

Description KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award. This Position is Contingent upon Award Position Overview: The Customer Service Supervisor will lead a team of Customer Service Representatives, ensuring service quality, SLA compliance, and continuous improvement. Benefits: Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents) HSA / FSA Medical Plans PTO Flexible Work Environment and Encourage Work/Life Balance 401K with Company Match Observes all federal holidays Professional Development/Tuition Reimbursement Program Annual Career Development Process Job Type: Full-time/Exempt Location: Hybrid – Stafford, VA Office Anticipated Start Date: March 2026 Position Responsibilities: Supervise daily operations of the customer service team. Monitor performance metrics and implement corrective actions. Provide coaching, training, and support to team members. Handle escalated issues and ensure compliance with policies. Maintain accurate records and adhere to privacy/security protocols. Requirements Bachelor’s degree or equivalent experience. 5+ years in customer service with 2+ years in a supervisory role. Experience managing call center operations. Ability to pass Tier-1 background investigation. Preferred Skills/Experience: Experience with government contracts or healthcare programs. Knowledge of HIPAA and accessibility compliance. Strong leadership and team-building skills. KSA Integration is an equal opportunity employer.

Responsibilities

The Customer Service Supervisor will lead a team of Customer Service Representatives, ensuring service quality and SLA compliance. They will also monitor performance metrics, provide coaching, and handle escalated issues.