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CSR at Village Plumbing and Air

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual-Spanish, Call Center Experience, Customer Service, Conflict Resolution, Sales Skills, Communication Skills, Multitasking, Technology Proficiency

Industry

Consumer Services

Description

Description Village Plumbing, Air and Electrical has in business and been serving the Houston area for 79 years. We have built an impeccable reputation based on our consistent quality work and 5 Star customer service. We are currently hiring a Customer Service Representative, one of the most important positions with our company. You are our first point of contact when customers call, so we are seeking an energetic and enthusiastic Call Center Representative to join our team. Responsibilities: * Answer phones and book service calls for Plumbing, Electrical and HVAC service * Document and update customer records based on interactions * Support call center team members * Handle customer inquires and complaints with advanced conflict resolution skills * Sell additional services by recognizing opportunities to up-sell accounts * Call out to existing customers to alert them to specials * Book Maintenance calls with VPP members * Offer VPP (Village Partner Plan) to callers if applicable We Offer: * Paid systems training * Insurance - Medical, Dental, Vision, Disability and company paid life insurance * 401K with company match and no vesting schedule * Paid vacation * Paid holidays Requirements * Bilingual-Spanish a big plus! * Two years of call center or customer service experience * Reliable and adaptable * Positive and professional demeanor * Ability to build rapport with clients quickly * Exceptional written and verbal communication skills * Ability to prioritize and multitask * Proven ability to meet and exceed call quotas * Proficiency with necessary technology, including computers, software applications and phone systems, * Service Titan experience a plus! * High School diploma * Previous experience in Plumbing, Electrical or HVAC industry a huge plus!

How To Apply:

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Responsibilities

The Customer Service Representative will answer phones and book service calls for Plumbing, Electrical, and HVAC services. They will also handle customer inquiries and complaints while supporting the call center team.