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CSS Leader at Hamilton Health Sciences

Hamilton, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Supervisory Experience, Adult Education, Union Environment, Occupational Health and Safety Act, Client-Centered Service, Service Excellence, Presentation Skills, Writing Skills, Computer Skills, Interpersonal Skills, Communication, Team-Building, Problem-Solving, Prioritization, Analysis

Industry

Hospitals and Health Care

Description

The CSS Leader will work collaboratively as a member of a site team to plan, organize, coordinate, control and evaluate the daily activities of Customer Services under the supervision of the Site Manager. The Leader will be accountable to direct and manage staff to ensure the provision of services meets customer needs and complies to all legislated and best practice standards. 1. Post-secondary education including leadership courses 2. Recent (3-5 years) supervisory experience preferably in a hospital environment 3. Previous experience providing adult education and working in a union environment 4. Working knowledge of the Occupational Health and Safety Act 5. Solid understanding of client-centered service and service excellence. 6. Effective presentation and writing skills and intermediate computer skills 7. Demonstrated excellent interpersonal, communication and team-building skills 8. Demonstrated leadership skills and the ability to work effectively in a team environment. 9. Demonstrated ability to supervise numerous and diverse activities, organizing and prioritizing appropriately to meet demands and expectations 10. Demonstrated ability to analyze, problem-solve, make recommendations for change, implement and evaluate 11. Evidence of commitment to continuous education

Responsibilities

The CSS Leader will collaborate with the site team to plan, organize, coordinate, control, and evaluate the daily operations of Customer Services under the Site Manager's direction. The role is accountable for directing and managing staff to ensure service provision meets customer needs and adheres to all legal and best practice standards.