Application Engineer - Customer Sales & Support Centre (CSSC)
AU - New South Wales
We are looking for an Application Engineer to join our Customer Sales & Support Centre. In this role, you will contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries.

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.

• Follow up on Customer interactions within set SLA.

• Process special orders and inquiries in coordination with the suppliers.
• Support sales teams by handling tenders and projects, providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
• Identify business opportunities and handover to external sales
• Ensure customer master data is updated on portfolio of customers under their responsibility.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.
• Act for implementation of the Quality Policy, Environment, and Security of Work to achieve the proposed targets.
• Support with ad hoc tasks defined by leadership.