Stabilizing customer relationships, optimizing processes and improving communication with a strong hands-on mentality
Processing of inquiries, complaints, rush orders from customers from the core business within AMO & AMC in Adhesive Technologies
Coordination and sustainable implementation of customer inquiries, product consulting and close cooperation with sales in the use of the Service Cloud to resolve customer inquiries and create a positive customer experience
Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions
Contact person for other internal departments (Center of Excellence, GBS+, Sales, Logistic etc.) for further resolution of customer enquiries
Proactive communication and coordination in the event of delivery delays, returns and rush orders
Support and participation in projects & process optimization in customer service such as evaluation of “Voice of Customer”, further customer inquiries or surveys
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