CT After Hours Team Leader - Remote, South Africa at Flight Centre

Swindon, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Performance Management, Staff Development, Operational Excellence, Communication, GDS, Amadeus, Fares Knowledge, Problem-Solving, Time Management, Accountability, Empathy

Industry

Travel Arrangements

Description

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/scribble/19fd48eb-b478-429f-9a36-93c827acd701.png] ABOUT US Corporate Traveller is part of the Flight Centre Travel Group (FCTG), a global leader in business travel. Our after-hours team plays a critical role in delivering seamless, world-class support to our customers when they need us most. We pride ourselves on our strong culture, our dedication to service excellence, and our commitment to building a brighter future for FCTG Corporate. If you’re passionate about leading people, driving performance, and elevating the customer experience, this is your next opportunity. ABOUT THE ROLE We’re seeking an After-Hours Travel Manager – Team Leader to work closely with the Area Leader in managing our operational after-hours service team. In this role, you’ll be hands-on in the operation while also driving leadership, performance, staff development, and service excellence. You will ensure world-class travel management service for our corporate customers, support team productivity, and help deliver on business strategies that drive retention, growth, and service consistency through the CT One Best Way framework. KEY RESPONSIBILITIES OPERATIONAL EXCELLENCE * Deliver exceptional and proactive customer service to all FCTG Corporate customers * Build and maintain strong internal and external relationships * Promote effective, clear, and consistent communication across teams * Develop and enhance operational knowledge and systems capability * Identify and reduce service failures * Ensure adherence to OBW processes for consistent customer experience * Meet and exceed customer SLAs and key KPIs * Engage cross-functional teams to support world-class customer service LEADERSHIP & PEOPLE MANAGEMENT * Lead, motivate, and inspire team members to excel in the after-hours environment * Conduct performance reviews and support staff development * Manage staffing, scheduling, availability, discipline, and continuity * Maintain a safe, positive, and engaging team environment * Drive alignment with business strategies and long-term goals * Represent the FCTG Corporate brand internally and externally * Manage resources effectively within a complex roster structure WHAT YOU BRING QUALIFICATIONS * Matric (Required) * Travel & Tourism tertiary qualification (Advantageous) EXPERIENCE * Minimum 5 years’ experience in Corporate Travel * GDS experience (Amadeus required) * Leadership experience (advantageous) * Strong fares knowledge (date changes, refunds, reissues) * Extensive industry and travel product knowledge * High customer service ethic and client focus KEY ATTRIBUTES * Lead by example with positivity and accountability * Intuitive and forward-thinking * Excellent communicator—open, clear, and honest * Strong multi-tasking and time management * Empathetic and people-centred leadership style * High product, GDS, and industry knowledge * Detail-oriented with strong problem-solving skills ADDITIONAL REQUIREMENTS * Ability to travel when required * Ability to work according to an after-hours roster * Must have own transport WHY JOIN US? At FCTG Corporate, you’re not just taking a job—you’re joining a global brand with meaningful career pathways, exceptional training, and a culture that celebrates its people. WHAT WE OFFER: * Competitive salary + performance-driven incentives * Growth opportunities within FCTG’s global network * Inclusive, supportive leadership and workplace culture * Training, development, and global best-practice frameworks * The chance to make a real impact on customer experience during critical after-hours support APPLY TODAY If you're ready to lead a passionate team, elevate operational excellence, and play a vital role in after-hours travel support, we’d love to hear from you. Take the next step in your leadership journey with Corporate Traveller. [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/scribble/6768f6b5-a95d-49dd-ab68-4fc01f80a805.png]

Responsibilities

The role involves working closely with the Area Leader to manage the after-hours service team, focusing on hands-on operations, driving leadership, performance, staff development, and ensuring service excellence for corporate customers. Key duties include meeting SLAs, adhering to OBW processes, and supporting business strategies for retention and growth.