CTERA Remote File Service Engineer at NTT DATA

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AWS EC2, AWS EBS, AWS S3, CTERA Enterprise File Services, File Synchronization, Cloud-to-Edge File Gateway, Hybrid Network Connections, Monitoring Tools, Ticketing Systems, Documentation Best Practices, Database Administration, Enterprise Storage Platforms, Problem-Solving, Customer-Oriented Attitude, Cloud Resource Optimization, Security Hardening

Industry

IT Services and IT Consulting

Description

AWS Cloud Support: Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution Conduct regular maintenance, upgrades, backups, and patching of the application and database Perform AWS resource optimization and security hardening as required CTERA Edge Device Support: Provide operational support for CTERA edge devices deployed in multiple on-premises environments Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed Support onboarding and configuration of new edge devices for end users Connectivity & Network Support: Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS Troubleshoot network issues affecting file access and synchronization Collaborate with network teams to resolve latency, throughput, or configuration challenges End User Support: Act as point of contact for end users and IT teams for queries or problems related to remote file access Provide resolution to tickets involving both cloud and edge device services Document common issues and resolutions, maintaining updated runbooks and user guides Monitoring, Reporting, & Documentation: Implement monitoring for cloud resources, application metrics, and edge device status Generate reports on service performance, file access metrics, incident response, and usage Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history 6+ years hands-on experience with AWS services including AWS EC2, EBS, and S3 Must have CTERA Enterprise File Services (Cloud and Edge devices) experience Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS) Experience with monitoring tools, ticketing systems, and documentation best practices Certification in AWS Cloud: such as AWS Certified Solutions Architect - Associate, AWS Certified SysOps Administrator - Associate, and/or an AWS Certified Developer - Associate AWS Certified Solutions Architect or SysOps certification Knowledge of database administration in cloud environments Experience with enterprise storage platforms and file services Prior experience supporting distributed teams or multi-site infrastructure Strong problem-solving skills and customer-oriented attitude Bachelor's degree in Computer Science, Information Technology, or a related field.

Responsibilities

Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS. Provide operational support for CTERA edge devices and ensure stable connections between edge devices and AWS cloud storage.