JOB DESCRIPTION

About Citco
Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.
Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.
A career at Citco isn’t just a job - it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.
About the Role:
We are looking for an energetic, motivated and hands-on Program Manager to join the IT Strategy team at Citco. This is a key leadership role responsible for overseeing and driving the successful execution of key strategic IT programs.
This role requires a dynamic, adaptable professional who can effectively bridge the gap between technical IT concepts and clear, accessible communication for a diverse audience. The ideal candidate will be both a strategic thinker and a hands-on communicator, capable of managing multiple priorities in a fast-paced environment. The ideal candidate will be able to navigate complex organizational structures, drive change, and effectively communicate technical concepts to both technical and non-technical audiences.

QUALIFICATIONS

About You:

• 8+ years of PM experience ideally managing transformation or strategic programs;
• Undergraduate degree in Computer Science or a related field plus PM related certifications (PMP, Agile etc.)
• Positive, proactive and enthusiastic attitude;
• Strong experience with Project Management tools, particularly Jira;
• Think creatively and propose options/solutions to challenges;
• Organized, accurate and self-motivated;
• You should possess the following skills:
• Program and Project Management: Proven experience in managing complex, large-scale IT programs and projects.
• Communication and Interpersonal Skills: Excellent written and verbal communication, with the ability to tailor messages to diverse audiences.
• Leadership and Influencing: Demonstrated ability to lead cross-functional teams and influence without direct authority.
• Technical Knowledge: Solid understanding of IT infrastructure, systems, and emerging technologies.
• Change Management: Experience in leading organizational change initiatives and applying change management methodologies.
• Analytical and Problem-Solving Skills: Ability to analyse complex situations and develop effective solutions.
• Stakeholder Management: Skill in building and maintaining relationships with key stakeholders across the organization.
• Agility and Adaptability: Flexibility to work in a fast-paced, changing environment and openness to new ideas and approaches.

What We Offer:

• A challenging and rewarding role in an award-winning global business.
• Opportunities for personal and professional career development.
• Great working environment, competitive salary and benefits, and opportunities for educational support.
• Be part of an industry leading global team, renowned for excellence.

Confidentiality Assured.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job ID 300001264151209

Job Duties in Brief:

1.Strategic Program Management:

• Lead the Planning, Execution, and Delivery: Lead the planning, execution, and delivery of agreed strategic IT programs and initiatives.
• Develop Program Roadmaps: Develop program roadmaps, timelines, and resource allocation plans.
• Strategic Planning and Goal Setting: Develop and implement strategic plans for IT projects that align with the company’s overall business objectives. Set clear goals and milestones for each project.
• Resource Allocation and Management: Allocate resources effectively to ensure that projects are completed on time and within budget. This includes managing project budgets, timelines, and personnel.
• Collaboration and Team Leadership: Foster a collaborative environment and lead cross-functional teams to achieve project goals. This includes mentoring and developing team members.
• Performance Monitoring and Reporting: Monitor & report on program status, milestones, and outcomes to senior leadership.
• Risk Management and Mitigation: Identify potential risks and develop strategies to mitigate them. This involves regular risk assessments and implementing contingency plans.
• Program Governance and Compliance: Ensure that all projects comply with internal policies, industry regulations, and best practices. This includes maintaining documentation and reporting for audit purposes.
• Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness. This includes staying up-to-date with industry trends and best practices.
• Vendor Management: Manage relationships with external vendors and service providers to ensure that project deliverables are met.

1. Stakeholder Management:

• Build and Maintain Relationships: Build and maintain strong relationships with key stakeholders across the organization. Establish a stakeholder engagement plan that includes regular check-ins, feedback loops, and personalized communication strategies.
• Engage with Stakeholders: Engage with stakeholders at all levels, including senior management, to ensure that project goals are understood and met. Communicate project progress, challenges, and successes effectively.
• Manage Expectations and Resolve Conflicts: Manage expectations and resolve conflicts among stakeholders.
• Present IT Strategies: Present IT strategies and program updates to executive leadership.

1. Change Management:

• Develop Change Management Strategies: Develop and implement change management strategies for IT initiatives.
• Assess Organizational Readiness: Assess organizational readiness for IT changes and develop appropriate interventions.
• Coordinate Training and Support: Coordinate training and support for new IT systems and processes.

1. Performance Measurement and Reporting:

• Establish KPIs: Establish key performance indicators (KPIs) for IT programs and initiatives.
• Review and Update KPIs: Regularly review and update KPIs to align with evolving business goals and industry standards.
• Create and Maintain Dashboards: Create and maintain dashboards to track and report on program performance.
• Integrate AI and Machine Learning: Integrate AI and machine learning tools to provide predictive analytics and insights for better decision-making.
• Conduct Program Reviews: Conduct regular program reviews and assessments.
• Provide Insights and Recommendations: Provide insights and recommendations based on program performance data.