Culinary Team Lead, Culinary Services at University of Saskatchewan

Saskatoon, Saskatchewan, Canada -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

24.87

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Team leadership, Food safety, Cash handling, Inventory management, Staff training, Problem solving, Communication, Equipment maintenance, Waste management, Operational management, Merchandising, Conflict resolution, Time management, Attention to detail

Industry

Higher Education

Description

Culinary Team Lead, Culinary Services Primary Purpose: Starbucks Culinary Lead upholds a high standard of leadership within their location and ensures high levels of all aspects of excellent customer services Nature of Work: Reporting to the Manager of Retail Operations, this position is found in a variety of locations across the University. The work involves a mix of routine tasks with a low level of complexity. Tasks require the application of general working knowledge. The work requires a high level of physical demand. Problems experienced are varied and incumbents are expected to assist in solving them within known methods and practices. Though referring problems to a supervisor is acceptable, an effort to solve basic problems first is expected. Communications are of a factual nature and typically occur on a one-on-one basis. They involve contact with students and faculty with a strong emphasis on modeling customer service and contact with supervisors and co-workers with a strong emphasis on factual and accurate information exchange. Incumbents are expected to work effectively and cooperatively with others. The ongoing development of team skills is also expected, with an emphasis on supporting others. Incumbent may be required to work nights, weekends or stat holidays and schedule is subject to change depending on business demands. This position has the possibility of extension or becoming permanent. The incumbent is accountable to the Consumer Services Team Charter and is aligned with its purpose, vision, and values, holding themselves and each other accountable to these guiding principles. Typical Duties/Accountabilities Adheres to the franchise/university standards of the assigned outlet in regards to customer service, product quality and specifications, equipment maintenance, and daily operations. Ensures all food safety procedures are completed and followed. Ensures safe work practices, code, regulatory and job procedures are followed. Assists in executing national, regional or location-specific promotions. Monitors for, responds to and reports to Culinary Services managers about unsafe acts and conditions. Treats all confidential information and materials in a confidential manner. Keeps current on all information through brand portals. Keeps current on all brand-specific online training where is applicable. Complete all required shift documentation. Trains and monitors new team members. Ongoing, specific direction to team members. Reacts immediately to issues requiring attention during their shift. Reports to the Manager of Retail Operations or Retail Operations Assistant on team member performance (positive or areas of opportunity). Maintains operating efficiency through optimal positioning of team members. Resolves minor personnel issues. Escalates to management any issues and/or problems. Operational management – ordering supplies and overseeing cleanliness and security. Accountable for production/monitoring stock and waste levels. Provides guidance around waste management procedures and production amounts. Ensures daily and weekly equipment maintenance schedules are completed. Responsible for shift cash procedures. Ensures all product and packaging is properly merchandised and stocked. Experience using computer systems/willingness to troubleshoot with such over the phone. Handles cash accurately and according to procedures. Communication - Have excellent communication skills – ensuring day-to-day communication with all shifts and open communication with Culinary Services management. Handles guest complaints and queries with professionalism and concern. Responds to guest service complaints, resolving problems when possible, and turn potentially negative situations into positive situations. Leadership - Provides leadership by example and general oversight for junior staff. Demonstrates the ability to use judgment and apply effective problem-solving skills. Demonstrate the ability to organize work, set priorities, meet deadlines, and use initiative. Excellent attention to detail. Reliable, dependable and self-motivated. Demonstrates a tactful, responsive, pleasant and effective manner in all personal interactions. Demonstrated flexibility to adapt to change. Demonstrates ability to collaborate effectively with others in a team environment within each location, among locations and with Culinary Services management. Builds morale by listening, giving feedback and celebrating big and small wins. Using directed guidelines and available resources, replace co-workers absent from the workplace for any reason when needed. Customer Service - Leads by example and demonstrates the importance of treating every team member and guest with respect. Works various positions throughout the day and during busy periods to maintain optimal service levels through demonstrated floor leadership. Leads by example to demonstrate that the guest is the top priority and reinforces positive hospitality behaviors with team members. Responds to guests in a friendly manner while maintaining an appropriate sense of urgency. Promotes initiates and maintains outstanding customer service and environmentally sustainable practices while working with campus resources. Ensures high standards of guest experience are maintained and demonstrated as a top priority. Participates as an active and supportive member of the Culinary Services Retail Operations team. Qualifications Education: The incumbent requires Completion of grade 12 and a valid Food Safe Handlers Certificate (SERV Safe International). If not completed, the Food Safe Certificate will be taken at the employee’s expense within the first three months of employment. A minimum of two years of experience working in Starbucks retail outlets is also required. Experience of supervising a team or having a Barista Trainer certification, minimum 1 year, is an asset. An equivalent combination of education and experience may be considered. Previous cash-handling experience is a requirement. Experience: Must possess an updated Brand Leadership module. Demonstrates proficiency with software applications such as Bookware, MS Excel, Word, PowerPoint and online ordering systems (e.g.GFS, Sysco). Previous Cash Handling experience would be an asset. Preference may be given to candidates with recent previous Brand Partners supervisory experience and Brand Knowledge Supervisory Level. Skills As a Culinary Lead candidate, you are expected to be an enthusiastic role model and excellent motivator to our Team Members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members to ensure high standards of guest service, quality and cleanliness are achieved. Department: Culinary Services Status: Term 1 year with a possibility of extension or becoming seasonal Employment Group: CUPE 1975 Shift: Shifts are scheduled and subject to change based on business demands and include early mornings, evenings, weekends and STAT holidays. Full Time Equivalent (FTE): 0.60 Salary: The salary range, based on 1.0 FTE, is $20.40 - 24.87 per hour. The starting salary will be commensurate with education and experience. Salary Family (if applicable): Ancillary Services Salary Phase/Band: Phase 2 Posted Date: 4/22/2026 Closing Date: 4/28/2026 at 6:00 pm CST Number of Openings: 1 Work Location: On Campus The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact us for assistance.

Responsibilities

The Culinary Team Lead oversees daily operations, ensures high standards of customer service, and manages food safety and equipment maintenance. They are responsible for training team members, monitoring performance, and handling operational tasks such as ordering supplies and managing cash procedures.