Cultural Ambassador I at GamaLearn

Manassas, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Cultural Awareness, Translation, Critical Thinking, Problem Solving, Teamwork, Attention to Detail, Technology Proficiency, Mentoring, Confidentiality, Quality Improvement, Emergency Response, Patient Care, Document Translation, Diversity Awareness

Industry

Description

Cultural Ambassador I Job Code: PR5257 32 Hours per week | Saturday and Sunday 6:30am-7:00pm | Monday 8:00am-4:30pm ABOUT US We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day. JOB TYPE Classification: Nonexempt Supervises Positions: No JOB SUMMARY The Cultural Ambassador I will perform a variety of customer services including support, interpretation, and acting as a cultural broker to assist in creating a remarkable patient experience for non-English speaking patients, family members, and visitors. Assists with document translation as needed. Communication: Communicates effectively with people of diverse backgrounds and all levels of authority. Provides communication and updates to patients and guests and ensures their needs are being met, when applicable. Responds quickly and properly to irregular and emergency situations. Quality: Reviews processes, identifying and recommending opportunities for improvement. Monitors the quality of core Public Safety processes. Holds subordinates accountable for customer service standards and initiates remediation when needed. Maintains confidentiality in all matters related to patient care and visitor issues. Patient Service: Actively participates in identifying areas of opportunity to improve the experience for patients and guests. Provides cultural information to facilitate support for a treatment plan. Ensures that information pertaining to the patient's outpatient services, hospitalization, (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. The incumbent may be asked to perform additional duties as assigned. QUALIFICATIONS Education: High School Diploma or GED required. 4 Year/Bachelor’s Degree preferred. Experience: Minimum of 2 years of experience in a foreign language medical interpreter healthcare role. Refer to the Life Support Training Policy for additional details. Licensure: NBCMI preferred. Additional Skills/Requirements Required: Ability to successfully complete generic and department-specific skills validation, competency testing and the ambassador onboarding program. Successfully complete departmental oral and written translation assessment. Ability to drive/travel to multiple facilities/locations as needed. Proficient in use of computer software including Microsoft Office suite or similar. Must be a lifelong learner and have the ability to coach and mentor others. Ability to effectively communicate with all levels of authority. Effective critical thinking skills. Additional Skills/Requirements Preferred: Successful completion of 40 hour “Bridging the Gap” training within 1 year of hire. PHYSICAL DEMANDS Physical Demand Code: 6A, Customer Service Work Function/Activity: Sedentary to Light Physical Demand The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper. OTHER May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes On call responsibilities as directed: No Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes We are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.

Responsibilities

The Cultural Ambassador I will provide customer service, interpretation, and cultural brokerage to enhance the patient experience for non-English speaking individuals. This role includes assisting with document translation and ensuring effective communication of patient care information.