Cultural Ambassador II at UVA Health

Manassas, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical interpretation, Translation, Cultural brokering, Spanish proficiency, English proficiency, Customer service, Patient support, Medical terminology, Microsoft Office, Communication, Confidentiality, Process improvement, Community engagement

Industry

Hospitals and Health Care

Description

Cultural Ambassador II Job Code: PR5258 Spanish and English language proficiency required for this position. ABOUT US We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day. JOB TYPE Classification: Nonexempt Supervises Positions: No JOB SUMMARY The Cultural Ambassador II provide a variety of customer services, including support, interpretation, and translation, while acting as a cultural broker to help create a remarkable patient experience for non-English-speaking patients, family members, and visitors. Interpretation & Translations Services: Communicates effectively to meet the needs of all internal and external stakeholders. Provide face-to-face medical interpretation primarily for patients, family members, and visitors. Provide telephone interpretation services, as needed Assist with document translation, including providing medical document translations for UVA Community Health facilities, as needed. Quality & Process Improvement: Reviews processes, identifying and recommending opportunities for improvement. Actively participate in identifying opportunities to improve the experience for patients and guests. Participate in community engagement events, as needed. Patient & Communication Support: Provides cultural information to facilitate support for a treatment plan. Ensures that information about the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) is accurately communicated. Provide communication and updates to patients and guests and ensure their needs are being met, when applicable. Communicate effectively to meet the needs of all internal and external stakeholders. Respond quickly to irregular and emergency requests. Maintain confidentiality in all matters related to patient care and visitor issues. The incumbent may be asked to perform additional duties as assigned. QUALIFICATIONS Education: High School Diploma or GED required. Associate’s Degree preferred. Experience: Minimum of 3 years of experience in a foreign language (Spanish) medical interpreter and translations in a healthcare role. Refer to the Life Support Training Policy for additional details. Licensure: National Board of Certification for Medical Interpreters (NBCMI) or Certified Healthcare Interpreter (CHI). Additional Skills/Requirements Required: Complete departmental oral and written translation assessment. Proficient in the use of computer software, including the Microsoft Office suite or similar. Ability to effectively communicate with all levels of authority. Successful completion of the 40-hour “Bridging the Gap” course. Additional Skills/Requirements Preferred: PHYSICAL DEMANDS Physical Demand Code: 6A, Customer Service Work Function/Activity: Sedentary to Light Physical Demand: The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper. OTHER May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes On call responsibilities as directed: No Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Responsibilities

The Cultural Ambassador II provides medical interpretation and translation services to facilitate communication between non-English-speaking patients and healthcare staff. They act as a cultural broker to ensure patients understand treatment plans and receive high-quality care.