HOURS: FULLTIME| MONDAY-FRIDAY| 8:00 AM- 4:30 PM

Novant Health is seeking an Spanish speaking Medical Interpreter/Cultural Ambassador to perform a variety of interpretation, translation, and customer service duties to help create a remarkable patient experience for non-English-speaking patients.
This Cultural Ambassador role is Fulltime with scheduled hours of 8:00 AM to 4:30 PM
Join a remarkable team where quality care meets quality service—every dimension, every time. Let Novant Health be the destination for your professional growth.
At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families, and communities. We welcome applicants from all backgrounds to explore this exciting career opportunity.
Qualifications:
Education: High School or GED required. 4 Year / Bachelors Degree,preferred. BA or BS
Experience: One year experience, preferred.
Licensure/Certification: NBCMI, preferred.
Additional Skills/Requirements (required): Ability to successfully complete generic and department-specific skills validation, competency testing and the ambassador onboarding program. Successfully complete departmental oral and written translation assessment. Ability to drive/travel to multiple facilities/locations as needed.
Additional Skills/Requirements (preferred): Successful completion of medical terminology training within 1 year of hire. Ability to drive/travel to multiple locations, facilities as needed.

Responsibilities:

• Provide professional interpretation and translation services to support effective communication between non-English-speaking patients and healthcare staff.
• Ensure patients understand medical procedures, treatment plans, and administrative processes by accurately conveying information in their preferred language.
• Deliver compassionate and culturally sensitive customer service to create a welcoming and inclusive environment for patients with limited English proficiency.
• Collaborate with clinical and administrative teams to identify and address language barriers, enhancing the overall patient experience.
• Uphold confidentiality and ethical standards while facilitating communication in a healthcare setting.

• Provide professional interpretation and translation services to support effective communication between non-English-speaking patients and healthcare staff.
• Ensure patients understand medical procedures, treatment plans, and administrative processes by accurately conveying information in their preferred language.
• Deliver compassionate and culturally sensitive customer service to create a welcoming and inclusive environment for patients with limited English proficiency.
• Collaborate with clinical and administrative teams to identify and address language barriers, enhancing the overall patient experience.
• Uphold confidentiality and ethical standards while facilitating communication in a healthcare setting