SUMMARY

To assist the credit union in achieving its mission statement: “PFCU WILL DELIVER FINANCIAL WELL-BEING WITH VALUE, CONVENIENCE AND EXCEPTIONAL SERVICE”. The Culture and Development Manager will lead the credit union’s culture, promote the mission, vision, and expectations by developing employees to their fullest potential. Primary emphasis in the areas of organizational development, employee training and development programs that align with PFCU’s strategic initiatives. Support, model & adhere to PFCU’s Service Standards as outlined in My MARC.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, clients, members, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

OTHER SKILLS & ABILITIES

• Ability to facilitate group meetings.
• Ability to operate standard office equipment and tools, such as a personal computer, fax machine, telephones, photocopier, typewriter and calculator.
• Knowledgeable about the credit union system, its structure, common language and acronyms, philosophy and the credit union’s mission and service standards.
• Knowledge of personal computers, networks, operating systems and productivity software such as: Microsoft Excel, Word and PowerPoint.

• Develop and implement training programs in accordance with the strategic objectives of the credit union to ensure that ongoing development of employees reflects strategic priorities of PFCU.
• Oversee scheduling, creation and administration of all training activities developed and executed by the Training Department.
• Develop, implement and evaluate on-going training programs and resources to improve individual, departmental and organizational performance.
• Review and offer recommendations on thoroughness of training resource manuals to ensure accuracy.
• Oversee the creation and facilitation of the credit union’s onboarding program for new and transferring employees.
• Provide leadership oversight to Trainer and Department Support Specialist employees.
• Meet with Trainer and Department Support Specialist employees monthly to provide customized coaching and mentorship in the area of performance. Set goals and assist employee to develop plans for continual growth and success within their position.
• Monitor employees’ performance; conducts performance appraisals in a timely manner; provides encouragement and recognition for outstanding performance.
• Oversee scheduling and coverage of departments and branches for the Universal Associates.
• Oversee the execution of PFCU’s TNT University program.
• Assist the Chief Human Resources Officer with the development, implementation, and management of PFCU’s Leadership Development Program.
• Maintain knowledge of instructional technologies by attending seminars, reviewing professional publications, establishing personal networks and participating in professional societies.
• Manage annual budget for the Training Department.
• Manage the employee recognition and motivational program to cultivate and maintain the employee’s relationship with PFCU.
• Develop a proposed annual training outline or goal sheet listing what is to be accomplished in the coming year and present to the Chief Human Resources Officer.
• Collaborate with management team to determine relevant training needs of employees to develop and execute individual training as needed to improve employee performance, expectations, engagement that align with PFCU culture, including career pathing.
• Assist with arranging external trainings.
• Other duties as assigned.