CUS510Customer Service Representative at Blaze Heating Cooling Electrical Plumbing Generators

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

45000.0

Posted On

23 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Team Player, Customer Service, Communication, Problem Solving, Empathy, Integrity, Craftsmanship, Positive Attitude

Industry

Consumer Services

Description

Overview Blaze Heating, Cooling, Electrical, Plumbing Generators is looking to hire the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team! What we offer: Weekly Pay & Paid Training Medical, Dental, Vision Insurance Health Savings Account Short & Long Term Disability Company Paid Life Insurance PTO including vacation, sick and holiday Matching 401(k) 4% Match + ROTH IRA On-going training & development Plus growth opportunities What you will do: Answering incoming calls and responding to customer inquiries promptly and professionally. Communicating effectively and empathetically to understand customers' needs and concerns. Providing accurate and helpful information to customers regarding products, services, policies, and procedures. Resolving customer complaints, issues, and concerns in a timely and satisfactory manner. Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance. Following up with customers to ensure their issues have been resolved to their satisfaction. Maintaining a comprehensive understanding of the company's products, services, and offerings. Keeping up-to-date with changes and updates to products and services to provide accurate information to customers. Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system. Striving to provide excellent customer service and ensure a positive experience for every customer interaction. Adhering to company policies, procedures, and compliance standards in all customer interactions. Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations. What you bring: Strong attention to details Conscientious, team player A desire to help serve customers – previous experience not necessary but a definite plus Honesty, integrity, quality craftsmanship and a good attitude May conduct a pre-employment background check and drug test, subject to applicable law SHIFT AVAILABLE: Monday - Friday 7:00 AM - 4:00 PM Training 4 weeks - 8:00 AM - 5:00 PM This position will be full time and in office. Pay Range: $40,000 - $45,000/yr If this sounds like something you would like to join for a long-term career move, apply today! Posted Min Pay Rate USD $40,000.00/Yr. Posted Max Pay Rate USD $45,000.00/Yr.

Responsibilities

The Customer Service Representative will answer incoming calls and respond to customer inquiries promptly and professionally. They will resolve customer complaints and ensure a positive experience for every customer interaction.