CUSP OPERATIONS & CUSTOMER SERVICES LEAD

CUSP Operations & Customer Services Lead
Location: Hybrid: Work from home / Central Office, Haverhill Suffolk
Start date: ASAP
Salary: Grade 5 SP 16 - 20 (£31,585 - £35,234 per annum)
Contract type: Permanent, full time 52 weeks per year
Are you looking for an exciting new opportunity in a varied and customer facing operations role? Unity Education is a wholly owned subsidiary of Unity Schools Partnership and we have an opening for an Operations & Customer Services Lead supporting CUSP.
CUSP – (Curriculum with Unity Schools Partnership) is a curriculum partnership that supports over 750 schools across the world. It has been developed over several years by trust staff and associates. CUSP is the curriculum partnership built from cognitive science and evidence-led research. Resources and module-based and deliberately sequenced for robust progression. They allow teaching staff to focus on the lesson and needs of the child. CUSP has a widely proven history of improving outcomes for children within Trust schools and beyond.
The post holder will be responsible for providing professional day to day support to the CUSP brand. The key responsibilities of the role include being the first point of contact for customers and prospective customers, supporting customers with training, organising events and webinars. Involvement in system management through implementation of management information software, supporting online events, customer account management responsibilities, liaising with finance and supporting customers with subscriptions and renewals.
What we are looking for?
We are seeking an excellent communicator with highly effective interpersonal skills who can build rapport with staff and service users at all levels. The postholder will have a previous administration experience within the education sector, be flexible and can work on their own initiative. The candidate will have an excellent working knowledge of Microsoft packages and management systems, website platforms and communications. They will demonstrate diligence, excellent organisational and administrative skills and ability to review and improve processes.
If you would like an informal discussion prior to submitting your application, please contact Emily Vigor, Commercial Director, on evigor@unitysp.co.uk
Closing Date: 9.00am, Friday 23 May 2025
Interviews: 27 May 2025
For more information and to apply, please visit https://unitysp-careers.co.uk/
Please note: we may hold interviews as and when applications are received and we reserve the right to offer to a candidate prior to the closing date. We only accept applications submitted online via our careers website and which are completed before the closing deadline. With this in mind, we encourage you to apply as soon as possible and advise you check the job information as per the listing on our careers site.
In line with safer recruitment, we are unable to accept CVs. Failure to complete an application form satisfactorily may result in not being shortlisted for the post.
Unity Schools Partnership is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks. We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination.
We care deeply about inclusive working practices and diverse teams. If you’d prefer to work part-time or as a job-share, we’ll facilitate this wherever we can – whether to help you meet other commitments or to help you strike a great work-life balance. We’re keen to ensure we’re designing an organisation that works for everyone, so we particularly encourage applications from different under-represented groups.

Please refer the Job description for details