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Cust Exp Specialist at Honeywell
Suzhou, Jiangsu, China -
Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Order Processing, SAP System, Customer Account Management, Shipment Coordination, Invoicing, Backlog Management, Warranty Cases, Demo Cases, Approval Process, Record Keeping, KPI Monitoring, Analytical Skills, Responsibility, Microsoft Word, Microsoft Excel

Industry

electrical;Appliances;and Electronics Manufacturing

Description
1. Process Orders in SAP System with standard process. * Support to create or change customer account with support documents. * Create customer orders in 24hr without any delay * Check credit overall status before shipments. * Make shipments and send related documents to customers/salesperson * Issue invoice and send to customer if there is any requirement 2.Daily check backlog status, communicate with customers and arrange shipments in time 3.Do warranty/Demo cases with engineer and sales and follow standard SEA approval process. 4.Make records for monthly booking, backlog and billing-RMB/USD orders. 5.Attention on key relevant KPI in order operation and case management 6.Provide support for other order processing functions as needed Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
The specialist will be responsible for processing customer orders accurately within the SAP system, managing customer accounts, and ensuring timely shipment execution, including checking credit status and issuing invoices as required. Daily tasks also involve monitoring backlog status, communicating with customers, and managing warranty/demo cases according to the standard approval process.