Founded and headquartered in the United States, Dayton Parts has for over a century supported the commercial vehicle market to boost driver uptime by combining the largest selection of parts with the deepest levels of service, engineering, and innovation. Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes Dorman and SuperATV. Publicly traded under the stock ticker DORM, reaching a revenue of $2 billion in 2024.
Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

JOB SUMMARY

Join our dynamic team as a Customer Service Representative II, where you will play a critical role in enhancing customer satisfaction and loyalty. This full-time position is perfect for individuals who are passionate about delivering exceptional service and thrive in a fast-paced environment. You will be the primary point of contact for our clients, ensuring they receive the support they need while fostering positive relationships that drive our business forward.

QUALIFICATIONS

To be successful in this role, you should possess the following qualifications:

• Experience: At least 1-2 years of experience in a customer service role, preferably in a call center or retail environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Interpersonal Skills: Strong relationship-building skills with a passion for helping others and turning challenges into solutions.
• Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite; ability to learn new software quickly.
• Time Management: Outstanding organizational skills with the ability to manage multiple priorities in a dynamic environment.

EDUCATION / EXPERIENCE

Education: A high school diploma or equivalent is required; an associate degree or higher in a related field is a plus.
Experience: Prior experience in customer service or a related field demonstrating an understanding of customer needs and techniques for effective communication.
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.
www.DormanProducts.co

PRIMARY DUTIES

• Provide exceptional customer service: Respond promptly and accurately to customer inquiries via phone, email, or chat, ensuring a seamless experience.
• Problem Solving: Identify and resolve customer issues with empathy and efficiency, escalating when necessary to maintain high service levels.
• Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and guidance to customers.
• Documentation: Record customer interactions and transactions in our systems, ensuring complete accuracy for tracking and reporting purposes.
• Collaboration: Work closely with other team members and departments to enhance service delivery and share insights that contribute to team success.
• Feedback: Gather customer feedback and insights, providing valuable input to help improve processes, products, and services.
• Continuous Improvement: Participate in training sessions and professional development opportunities to enhance skills and stay updated on industry trends.

To be successful in this role, you should possess the following qualifications:

• Experience: At least 1-2 years of experience in a customer service role, preferably in a call center or retail environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Interpersonal Skills: Strong relationship-building skills with a passion for helping others and turning challenges into solutions.
• Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite; ability to learn new software quickly.
• Time Management: Outstanding organizational skills with the ability to manage multiple priorities in a dynamic environment