SKILLS & ABILITIES

Education: Associate’s degree in business, or related field, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field. Professional entry level position. May have limited prior industry experience or worked with direction in student internship program.

COMPUTER SKILLS

Proficiency (intermediate skills) in tools such as ERP, PowerPoint, Excel, CRM, and other similar software products.

WORK ENVIRONMENT

Enclosed office environment. Occasional exposure to heat and cold while in production environment. Essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
Parker Hannifin
Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

DRUG-FREE WORKPLACE

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment

• Primary interface to the customer for daily questions.
• Participate in customer meetings when necessary
• Communicate with internal and external customers by telephone, email and Salesforce
• Administer non-technical changes and expedite requests.
• .
• Review and understand each customer purchase order.
• Assure price adjustments are implemented.
• Initiate purchase order (PO) review.
• Collect necessary information to process export licenses for shipping purposes.
• Process Return Material Authorizations (RMAs).
• Ensure technical questions are answered by the Business Teams.
• Responsible for ensuring obstacles preventing the entering of sales orders are resolved.
• Ensure logistics conditions are met in accordance with requirements.
• Complete special projects as assigned.
• Provide support to Demand Planners as required (i.e., web portals, customer forecasts, etc.)
• Review customer portals, incorporate PO releases, and changes in demand information.
• Adhere to the “I Am Parker” philosophy.
• Process credit/debit memos in an efficient & timely manner.
• Collect necessary documentation for new account setup after consultation with Business Team Leader.
• Provide professionally written correspondence to customers