Custodian at SACRAMENTO NATURAL FOODS CO OP INC

Sacramento, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

24.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Custodial Maintenance, Cleaning, Safety Procedures, Equipment Operation, Facilities Setup, Problem Solving, Communication, Time Management, Attention To Detail, Forklift Operation, Cardboard Baling, Chemical Handling, Product Knowledge, Team Collaboration, Adaptability

Industry

Retail

Description

Description POSITION SUMMARY The Custodian is responsible for providing consistently phenomenal customer service while maintaining a clean and organized environment for customers and employees. This position upholds Co-op standards, including genuine customer service, department conditions, safety, productivity, and other workplace conditions, in a manner that upholds the values of Sacramento Natural Foods Co-op and the co-operative identity. DEPARTMENT Facilities and Maintenance FLSA STATUS Non-Exempt REPORTS TO Safety and Facilities Manager UNION STATUS Teamsters Local 150 ESSENTIAL DUTIES AND RESPONSIBILITIES Exceed our customers’ expectations for service and provide a welcoming environment for all in accordance with the Co-op’s customer service standards. Custodial Responsibilities Maintain cleanliness of all areas of the Co-op. Greet customers and provide friendly, helpful, courteous, and prompt customer service. Refer customers to appropriate staff persons when unable to provide service. Direct customers to product and product information locations in the store upon request. Keep the store sales floor orderly and clean by sweeping, mopping, scrubbing, or vacuuming it. Gather and empty trash from all receptacles. Service, clean, and supply restrooms. Clean and polish furniture and fixtures. Clean windows, glass partitions, and mirrors. Dust furniture, walls, machines, and equipment. Steam clean or shampoo carpets. Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors, fixtures, or oneself. Move furniture, equipment, and supplies, either manually or by using carts. Maintain cleanliness of outside areas by power washing and clearing all debris from grounds, sidewalks, driveways, and parking areas. Notify appropriate managers concerning the need for repairs or additions to building operating systems and report any damage or malfunction of any equipment. Requisition supplies and equipment needed for cleaning and maintenance duties. Set up, arrange, and remove decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as banquets and meetings. Maintain a working knowledge of product, back stock, and stocking supplies locations for all departments. Check prices, clean spills, and perform other housekeeping duties as needed. Re-stock unsold products and return carts and recyclable containers to their proper receptacles. Bale cardboard and make cardboard bales when needed. Keep the refuse area tidy and organized. Ensure all mop rooms are clean and organized. Perform light maintenance duties as needed. Must be available to work hours based on the needs of the business and their department. Clerk Duties Adhere to scheduled shifts and be ready for work when shift begins. Wear proper clothing during shift, including apron and nametag, closed-toe shoes and shirt with sleeves. Abide by all Co-op policies and procedures as specified in the SNFC Employee Handbook. Perform other duties as assigned by management. ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Experience Customer Service experience. Language Ability Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-to-one and small group situations to customers and other employees. Math Ability Add and subtract two-digit numbers and multiply and divide by 10’s and 100’s mentally. Perform these calculations using units of U.S. currency and weight measurement, volume, and distance. Reasoning Ability Apply common sense understanding to carry out detailed written or oral instructions. Deal with problems involving a few concrete variables in standardized situations. Computer Skills: Use Email, Nodafi, website, and time clock software proficiently. Operational Equipment Skills Operate a forklift. Operate an electric stacker. Operate a pallet jack. Operate a cardboard baler and a compactor. Operate a hand truck and other equipment carts. Education High school diploma, GED, or equivalent certificate. DESIRED QUALIFICATIONS Desired knowledge, skills, abilities, and experience are not essential to perform the essential duties of the position. Additional Customer Service Experience Previous experience in a high-traffic retail or service environment. Demonstrated ability to handle diverse customer interactions with patience and professionalism. Advanced Cleaning and Maintenance Skills Experience with a wide range of cleaning techniques and maintenance equipment. Certification in the use of specific cleaning chemicals and safety protocols. Technical Proficiency Familiarity with building maintenance software and digital maintenance tracking tools. Ability to troubleshoot basic mechanical issues. Problem-Solving Aptitude Proven track record of identifying and resolving facility-related issues proactively. Experience in developing and implementing cleaning schedules and procedures. Attention to Detail History of maintaining exceptionally high standards of cleanliness and order. Experience in environments where precision and thoroughness are critical, such as retail or food service industries. Team Collaboration Strong track record of collaborating effectively with diverse teams. Flexibility and Adaptability Ability to adapt to changing schedules and priorities, including emergency cleaning tasks. Event Support Experience setting up and taking down large events. Requirements ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving Identify and resolve problems promptly. Customer Service Manage difficult or emotional customer situations. Communicate respectfully at all times. Respond promptly to customer needs. Respond to requests for service and assistance. Attendance and Punctuality Consistently at work on time. Arrives at meetings and appointments on time. Dependability Follows instructions. Responds to management direction. Complete tasks on time. Quality Demonstrates accuracy and thoroughness. Look for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality. Quantity Meets and strives to increase productivity standards. Completes work in a timely manner. Works quickly and accurately with a sense of urgency. Safety and Security Uses equipment and materials properly. Protects the safety of self, co-workers, and Co-op patrons at all times. Reports any potentially harmful equipment or situations to the supervisor without delay. Report safety-related accidents and incidents to a manager immediately Follow all company safety policies and procedures Operate equipment properly and safely to avoid injury to oneself or others. ESSENTIAL PHYSICAL REQUIREMENTS. The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent Physical Demands Stand on concrete floors for extended periods of time. Use hands to grasp, handle, and feel. Reach with hands and arms. Walk, climb, balance, stoop, squat, and kneel. Lift and move up to 30 pounds. Talk and hear. Occasional Physical Demands Lift and move up to 50 pounds. Specific Vision Ability Close vision, distance vision, peripheral vision, and depth perception. WORK ENVIRONMENT The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional exposure Outdoor weather conditions Extreme cold (non-weather) Hot, wet, or humid conditions (non-weather) Frequent exposure Fumes or airborne particles ranging from natural to chemical. Work with various cleaning products, including bleach. The noise level in the environment is usually moderate to loud.

Responsibilities

The Custodian is primarily responsible for maintaining a clean and organized environment for customers and employees by performing extensive custodial duties, including sweeping, mopping, trash removal, and restroom servicing. Additionally, this role requires providing genuine, friendly customer service, directing patrons, and performing light maintenance tasks as needed.