Customer acceptance manager at Airbus United Kingdom

Tianjin, Tianjin, China -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer acceptance, Quality management, Technical inspection, Manufacturing processes, Quality log book management, Stakeholder management, Conflict resolution, Data analysis, Reporting, SAP, G-Suite, MS Office, Safety compliance, Communication, Problem solving

Industry

Defense and Space Manufacturing

Description

Job Description: JOB INFORMATION Job Title: Customer Acceptance Manager Type of Contract: Local Hire Location: Tianjin Company: ATFAC Department: Functional Org Unit Siglum: ACOQ5 Operational Org Unit Siglum: ACOQ5 CONTEXT OF THE POSITION In the frame of Airbus procedure, the need to keep the transparency and build the trust of customers. This position is the focal point of the Customer Acceptance & Delivery (CAD) process, leads the execution of the Customer Presentations Program including the QLBs/CLBs handling, On-Quality and On-Time treatment with correct rework for Customer acceptance and continuously maintain the high customer satisfaction along the Section, FAL & Delivery phases. KEY ACCOUNTABILITY Ensure customer presentations as per applicable procedure Evaluate zone readiness and ensure on time call up for customer presentation. Represent the customer and review areas on behalf of the customer on specific items. Conduct “customer eyes” inspection of each a/c before customer ground check. Prepare data to answer technical questions Ensure on-time presentation to customer with both Production and Quality department, negotiate with stakeholders any rescheduling of presentation Identify and understand inspection program deviations Follow up deviations for satisfactory closure Assist customers during the inspections. Ensure customer’s safety during presentations Recommend to integrate customer needs within Manufacturing to achieve customer satisfaction Determine any issues, which could impact the A/C acceptance (time frame, aircraft status) and inform the Customer Acceptance Delivery Manager. Ensure management of Quality Log Book (QLB) as per applicable procedure Ensure full application of QLB form as per Airbus Quality Instruction. Ensure efficient QLB handling (records, dispatch, response time...). Review and present QLB answers to ensure successful acceptance by customers. Present answered QLB items to the customer for buy back Analyze disputed items and launch/coordinate appropriate actions to obtain the most acceptable solution for the customer and Airbus. Report all items under dispute or having risk for delivery or a/c acceptance and review potential corrective actions with the Customer Acceptance Delivery Manager. Participate in the analysis of the QLB items Review on a/c if all corrective and preventive actions have been implemented before presentation to customer. Additional tasks Initiate/participate as required the regular Acceptance Process Reviews Provide inputs for every meeting or actions in relation to customer satisfaction Be responsible for KPI statistics/analysis/reporting and proposal of improvement. Liaise with internal suppliers in order to build, manage and set counter measures to protect from recurrent issues. Participate on request to meet subject to customer issues. Assistance and coordinate the customer event and internal activities. QUALIFICATION Bachelor degree or above. Knowledge of manufacturing processes and Aircraft manufacturing technique document/drawing is preferable. Industry safety practices and procedures. Quality System understanding. Ability to establish and maintain effective working relationships with others. Good at balancing in a conflict or complicated situation. REQUIRED SKILLS Fluent in English communication, speaking and writing. Computer skills (G-Suit, MS Office, SAP and other skills). Other Requirements: Be flexible in working for cross-program (SA, WB and others) Be adaptable, flexible and initiative to work under stress Adapt to work in early/late/evening shift and weekend as required. Adapt to work in outdoor conditions e.g heat, cold and dust. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus (Tianjin) Final Assembly Company Limited Employment Type: Permanent ------- Experience Level: Professional Job Family: Programme & Project Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey. 👉 Learn more

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Responsibilities

The Customer Acceptance Manager acts as the focal point for the Customer Acceptance & Delivery process, ensuring aircraft meet quality standards and customer expectations. They lead customer presentations, manage Quality Log Books, and coordinate with internal departments to resolve inspection deviations and ensure on-time delivery.