WORKING WITH US MEANS YOU CAN OPEN DOORS TO A WORLD FULL OF POSSIBILITIES!

Are you looking to work in a vibrant, fast-paced Contact Centre setting? Are you the kind of person who thrives on solving problems and making a customer’s day better? If so, step into the world of a Customer Access Advisor at Magenta Living!
In our Contact Centre which handles more than 4000 inbound calls weekly, you’ll act as first point of contact for customers, handling queries, concerns and requests and strive to always Do the Right Thing for our tenants.
We deal with a variety of enquiry types and customer needs within a wide range of issues, including repairs, housing service, income, emergency issues and assistance. We deliver service through a variety of communication channels, such as telephone, live chat, emails and social media, always aiming to resolve issues promptly.
Our ideal candidate will be a great communicator, who has experience in customer service, prioritising work, and working under pressure. Experience in Microsoft Office and telephony-based systems would be beneficial.
It is essential that you are adaptable and flexible in your approach to working. You will be willing to work any 5 over 7 days, including weekends, on a variety of shifts between the hours of 07.00 – 20.00. Additionally, there may be a requirement to work Bank Holidays and during the Christmas period if needed. This role is a 12 Month Fixed-Term Contract (FTC).
If you are a natural problem solver with a passion for helping others, apply now!
Please download the full job description to read more about the role.

WHO WE ARE:

We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West.
One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living.
You’re in great hands here at Magenta Living as we’ve achieved IIP Gold standard for ‘We Invest in People’ and ‘We Invest in Wellbeing’. Magenta Living are also proud of being awarded the Navajo Charter-mark for our work supporting the LGBTQ+ community and ISO45001 for our people health and safety practices.
At Magenta Living we are proud to be an employer who provides equal opportunities. We encourage all applications regardless of age, different abilities, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

ABOUT THE ROLE

We are Magenta Living, and empowering people is our purpose.
We work together by guiding, teaching, and cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.

OUR PURPOSE:

Empowering people is our purpose. We work together by guiding, teaching, and mutual support, cultivating knowledge and confidence to overcome challenge and seize opportunities. By uplifting each other, we extend this empowerment to our customers and communities, contributing to the well-being of the broader society we serve.