Salary: Grade 10, starting salary £24,310 per annum (pro rata)
Hours: 21 hours per week, worked Mon & Tues 10am-2.30pm, and Wed-Fri 10.30am-2.30pm
Place of Work: Elizabeth House, Dereham (remote-enabled)
Contract term: 12-month contract

• Makes a difference to customers and businesses across the Breckland district
• Allows you to play a pivotal role in helping transform the way customers can reach us
  Our telephone contact centre is at the very heart of the Council and the gateway through which our customers access our services, give us valuable feedback and receive the help and advice they need.
  Our customer access team play a pivotal role in helping transform the way that customers can reach us and our innovative and exciting technology and digital strategy developments including web chat will see the contact centre taking even more of a lead at the customer interface.
  Our team can go on to expand their careers within different areas of the Council and we pride ourselves on the development support we provide.
  We are growing our service and offer exciting opportunities for ambitious and motivated people with a passion for excellence in customer service to join our team.