Job Description:
Are you a subject matter expert in digital and non-digital customer accessibility? If you’re someone who appreciates the challenges faced by customers with disabilities and long-term conditions, we’d love to hear from you.
You’ll be responsible for cultural change, linked to AXA UK & Ireland’s accessibility strategy. You’ll help teams with creating an accessible business for our customers. You’ll make sure they have everything needed to meet AXA’s accessibility policy, which goes beyond WCAG (web content accessibility guidelines) and meets our values, always putting customers first.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

WHO WE ARE:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.
Salary: Circa £51,000 dependent on experienc

• Promote cultural change in line with AXA UK&I accessibility strategy.
• Own and run knowledge sharing processes, workshops and ideation sessions, in person and virtually.
• Represent the voice of accessibility in digital and non-digital projects.
• Work with teams to ensure accessibility is a key component in customer journey mapping and pain point identification.
• Proactively answer accessibility queries.
• Manage AXA’s accessibility resources.
• Provide accessibility guidance to colleagues who make AXA products and services.
• Participate in accessibility events and conferences, including delivering presentations in front of an audience.
  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.