JOB DESCRIPTION:

The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.

Key responsibilities and tasks include:

• Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations).
• Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team.
• Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
• Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries.
• Generating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc.
• Arranging and monitoring payment plans for accounts in arrears directly with account holders.

QUALIFICATIONS AND SKILLS:

Candidates for this position should have the following skills and qualifications:

• Credit control and customer service experience.
• Knowledge, experience or an interest in the property management industry (service charge/rent)
• Excellent communications skills essential – written and spoken.
• Good IT experience/literacy (Word & Excel).
• Resilient, tenacious & target driven, with excellent organisation skills.
• Team player with good work ethics.

• Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations).
• Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team.
• Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
• Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries.
• Generating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc.
• Arranging and monitoring payment plans for accounts in arrears directly with account holders