JOB POSTING

Halifax Regional Municipality is inviting applications for the temporary, full-time position of Customer Account Analyst in the Revenue division of Finance & Asset Management.
Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.
Under the direction of the Tax Resource Supervisor and Manager of Revenue Operations, the Customer Account Analyst administers billings of approximately 7000 False Alarm bills annually. This position works closely with external stakeholders such as Police and Fire and is responsible for the billing, management, monitoring, analyzing, and reconciliation of all False Alarm Contracts.
This position demands high volume excellent customer service to taxpayers and residents. For a detailed list of duties and responsibilities for this assigned portfolio, please email jobs@halifax.ca referencing the position title and competition BR number.

Duties and Responsibilities:

• Works with various data feeds accurately and consistently, to maintain standards and to ensure accurate and timely billing.
• Manage, review and process False Alarm tickets in accordance with the HRM By-law B-400.
• Validate customer addresses, ownership, and location of alarm.
• Responsible for the intake, account logging and investigation of returned mail (thousands of pieces of mail returned annually). This requires using online internet searches and other methods of inquiry to locate updated contact information.
• Performs office duties such as scanning and filing of False Alarm Tickets and Appeals and orders Alarm Ticket books when requested by internal departments.
• Respond to customer inquiries (approximately 700 annually), via email and phone.
• Reconcile customer accounts based on inquiries and/or balancing problems.
• Provide effective written and oral communication to customers.
• Maintain customer database completeness and accuracy by updating customer information as directed by customer or obtained through internal sources.
• Other administrative duties as assigned by Tax Resource Supervisor.
• May perform other related duties as assigned.

QUALIFICATIONS:

Education & Experience:

• Grade 12 education
• Diploma in Business, Public Administration or related field
• Three to five years’ experience in Accounting, Accounts Receivable and Collections
• An equivalent combination of other formal education and experience may be considered.

Technical / Job Specific Knowledge and Abilities:

• Excellent customer service skills
• Thorough knowledge of billing, collection and accounting procedures
• Excellent oral and written communication skills.
• Demonstrate aptitude to work with data accurately and consistently, to maintain standards and to understand the purpose for which the data is to be used.
• Experience in implementing policies and procedures.
• Proficient in Windows based environment.
• Thorough knowledge of spreadsheet, database, word processing and email applications.
• Proficient with the use of a financial management software tool.
• Proficiency in multi-tasking environment.
• Able to perform Internet Research - Canada 411, Property Online, Credit Checks, Registry of Joint Stocks, etc.
• Knowledge of all HRM By-laws, Administrative Orders and Ordinances with Revenue Implications.
• Sound Knowledge and understanding of the application of HST law.
• Sound Knowledge of the Municipal Government Act.
• Familiar with FOIPOP - Freedom of Information and Protection of Privacy Act.
• Sound Knowledge of GAAP - Generally Accepted Accounting Principles
• Understanding of the Canada Customs Revenue Agency Income Tax Act - Charitable Donations section an asset.
• Familiar with the Assessment Act.

Security Clearance Requirements: Applicants may be required to complete an employment security screening check.
Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates who are selected for testing may be tested in a group setting, scheduled at the employer’s discretion.
COMPETENCIES: Analytical Thinking, Customer Service, Organization & Planning, Communication, Valuing Diversity
WORK STATUS: Temporary, full-time (up to 18 months)
HOURS OF WORK: Monday to Friday, 8:30am-4:30pm; 35 hours per week
SALARY: $26.47 per hour; Level 3 as per NSGEU 222 Collective Agreement
WORK LOCATION: 5th Floor Alderney Gate, Dartmouth, NS
CLOSING DATE: Applications will be received up to 11:59pm on September 9, 2025.

THIS IS A BARGAINING UNIT POSITION. EXTERNAL APPLICANTS WILL ONLY BE CONSIDERED IF THERE ARE NO QUALIFIED BARGAINING UNIT CANDIDATES.

Please note: We thank all applicants for their interest in this position. Only those applicants selected for an interview / testing will be contacted.
To ensure a fair and equitable hiring process, candidates are expected to complete all parts of the recruitment process, including assessments, assignments, and interviews independently and without the use of artificial intelligence (AI) tools or other forms of external assistance. The use of AI to complete any component of the hiring process is not permitted and may result in disqualification from consideration.
During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as interview or testing) and who require an accommodation, should discuss their needs with the Talent Acquisition Advisor when invited to the assessment process. For more information on our accommodation process please click on the link; Accommodations | Hiring | Employment | Halifax
(position # 72282720)

• Works with various data feeds accurately and consistently, to maintain standards and to ensure accurate and timely billing.
• Manage, review and process False Alarm tickets in accordance with the HRM By-law B-400.
• Validate customer addresses, ownership, and location of alarm.
• Responsible for the intake, account logging and investigation of returned mail (thousands of pieces of mail returned annually). This requires using online internet searches and other methods of inquiry to locate updated contact information.
• Performs office duties such as scanning and filing of False Alarm Tickets and Appeals and orders Alarm Ticket books when requested by internal departments.
• Respond to customer inquiries (approximately 700 annually), via email and phone.
• Reconcile customer accounts based on inquiries and/or balancing problems.
• Provide effective written and oral communication to customers.
• Maintain customer database completeness and accuracy by updating customer information as directed by customer or obtained through internal sources.
• Other administrative duties as assigned by Tax Resource Supervisor.
• May perform other related duties as assigned