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Customer Account Coord. (On site - Midtown Jalisco, GDL) at hey! marco

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Time Management, Communication, Detail-Oriented, Organizational Skills, Proactivity, MS Office, CRM, Database Software, Inventory Software, Logistics, Data Analysis, Multitasking, Record-Keeping, Sales Support

Industry

Description

Responsible for servicing external and internal customer needs and proactively participating in the operation process Junior University Degree From 1 up to 3 years in a similar role is preferred. Key activities and general responsibilities Receive and process orders/purchase write up Follow up in a timely matter on a production-ready date with the supplier. Close communication with the team for approvals. Support Account Managers / Traders with specific accounts. Answer customer inquiries. Communicate issues/challenges Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM. Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes. Knowledge required Experience in aCustomer Service, and commerce, local logistics environment is preferred Proficiency in MS Office. Contact Management Systems Database software Inventory Software Order processing systems preferred Thrives and works well in tied ambiguous situations and deadline pressures well Time management skills Willingness to learn. Record-keeping, tracking shipping, and data analyses High level of initiative/proactivity Extremely detail-oriented Strong organizational skills and ability to multitask Customer service mindset Very good verbal and written English communication skill Hiring details Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros). Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time) After anniversary, 1 day to be WFH Indefinite contract after training period

Responsibilities

The Customer Account Coordinator is responsible for servicing customer needs and participating in the operation process. Key tasks include processing orders, following up with suppliers, and supporting account managers.