CUSTOMER ACCOUNT COORDINATOR

Location: Onsite in Martinsville, VA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship

OUR TEAM

Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We’re a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM). If you’re looking for a team where your contributions are seen, supported, and impactful, this is it.

WHO YOU ARE (BASIC QUALIFICATIONS)

• 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
• Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
• Strong communication skills and the ability to build relationships across departments and with customers
• Highly organized and detail-oriented, especially in managing data and account accuracy

WHO WE ARE

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

• Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
• Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
• Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
• Track and reconcile order-related information, supporting light billing and payment tracking functions
• Monitor and track customer inventory levels and shipment status using Excel or other internal tools
• Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
• Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
• Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows