Customer Account Coordinator at Global Cellulose Fibers

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

64400.0

Posted On

18 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer relations, Order processing, Data entry, Communication, Manufacturing processes, IQMS system, Purchase order management, Account management, Action oriented, Resilience, Customer focus, Trust building

Industry

Paper and Forest Product Manufacturing

Description

Position Title: Customer Account Coordinator Pay Rate: $48,300 - $64,400 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift: Salaried Full-Time Physical Location: Indianapolis, IN The Job You Will Perform: * Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of SpaceKraft manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to large customers with high complexity. * Take customer orders either directly from customers or account managers in a timely manner with attention to detail. * Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions. * Process purchase orders, coordinate account credits, and maintain customer data. * Work with production staff and utilize IQMS system to achieve on-time customer deliveries. The Skills You Will Bring: * High school diploma or GED * Preferred experience working in a manufacturing environment * Preferred computer data-entry experience * Five years of customer relations experience; preferably 1+ years industry specific customer relations experience * Action Oriented * Being Resilient * Customer Focus * Instills Trust * Excellent communication skills (both written and verbal) The Benefits You Will Enjoy: International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. The Career You Will Build: Promotional opportunities within a global company The Impact You Will Make: We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP. The Culture You Will Experience: International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture. The Company You Will Join: International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Headquartered in Memphis, Tenn., we employ approximately 39,000 colleagues globally who are committed to creating what’s next. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Additional information can be found by visiting internationalpaper.com. International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com [reasonable.accommodations@ipaper.com] or (877) 973-3919.

Responsibilities

The Customer Account Coordinator manages customer orders, communications, and data while coordinating with production staff to ensure on-time deliveries. They are responsible for maintaining customer relationships and processing purchase orders for multiple accounts of varying complexity.