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Customer Account Executive at CUMMINGS INC

Redditch, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Service, Order Life Cycle Management, Logistics Documentation, EDI Processes, Forecast Analysis, Stakeholder Management, Issue Resolution, Reporting, International Trade, Supply Chain Management, Customer Relationship Management

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Customer Account Executive to join our team specialising in Customer Service for Cummins Drivetrain & Braking Systems in Redditch, United Kingdom. In this role, you will make an impact in the following ways: * Own the day‑to‑day management of assigned customer accounts, acting as the single point of contact. * Build strong, trusted customer relationships that drive satisfaction, loyalty, and long‑term success. * Take full responsibility for the end‑to‑end order life cycle, from order entry through to delivery, invoicing, and logistics documentation. * Resolve customer queries and escalations proactively, managing each case through to closure. * Partner with sales, production, planning, logistics, and finance teams to ensure on‑time delivery and effective issue resolution. * Represent the business in customer meetings, supporting account development and growth initiatives. * Monitor account performance and prepare reports, dashboards, and insights to improve customer experience and profitability. * Manage EDI processes and forecast‑versus‑delivery analysis to maintain smooth order flow and enable data‑led discussions. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Manage assigned customer accounts as the primary point of contact, overseeing the end-to-end order life cycle from entry to delivery. Collaborate with internal teams to resolve queries and monitor account performance to improve customer experience and profitability.