JOB DESCRIPTION – CUSTOMER ACCOUNT EXECUTIVE

For over 220 years, DMA Group has been supporting customers with the complexities of managing and maintaining buildings through our Hard and Soft FM, Integrated Managed Services, Construction Project Management and Energy & Sustainability solutions. Our customers include super-prime residences and developments, hotels & hospitality, schools & universities, public sector, commercial offices, industrial, health & social care, and retail.

QUALIFICATIONS AND EXPERIENCE

• Minimum 10 years in customer relationship management within the FM sector.
• Proven experience managing contract P&L and delivering against performance metrics.
• Technical knowledge of building services and engineering.

SKILLS

• Experience in a coordination, admin, project support, or junior account role (FM sector desirable).
• Confident with Excel, PowerPoint, and ideally systems like CAFM or CRM platforms.
• Strong written and verbal communication skills, with good attention to detail.
• Ability to manage multiple priorities and keep others organised.
• Comfortable working with data and translating it into useful reports or insights.
• Friendly, supportive, and team-oriented.
• Highly organised and proactive – someone who spots what needs doing and makes it happen

THE ROLE

An exciting opportunity has arisen with DMA Group for a Customer Account Executive to support one of our Customer Account Managers with the delivery of several service contracts. This is a hands-on role with plenty of variety: you’ll be involved in everything from reporting and customer communication to performance tracking and planning. Over time, there may be scope to take on broader responsibilities in data analysis or business support.
It’s an excellent opportunity for someone looking to build a career in account management with clear potential to grow into a Customer Account Manager role within 1–2 years.

FUTURE OPPORTUNITIES (ROLE EXPANSION)

• Support wider analytics and business support tasks, such as remedial monitoring or HubSpot pipeline tracking.
• Identify inefficiencies or tech opportunities to improve how we manage and communicate performance.
• Become a super-user of BiO® and HubSpot to support future digital improvements