ARE YOU FANATICAL ABOUT BUILDING LONG TERM CUSTOMER RELATIONSHIPS AND GOING ABOVE AND BEYOND?

Our client, based in Stevenage, Hertfordshire is expanding and are looking for an outgoing, sociable person to join the customer services team.
Job Description:
You will be responsible for delivering exceptional customer service, enquiries, processing orders, building relationships over the phone and ensuring that the customers receive a seamless and unforgettable experience.

Key Responsibilities:

• Respond to customer queries and resolve by providing timely and accurate information.
• Process customer orders, ensuring all details are accurately recorded across the business.
• Coordinate with the production, warehouse, and logistics teams to ensure orders are fulfilled and delivered on time.
• Communicate effectively with a wide range of customers.
• Maintain customer records.
• Assist with the preparation of quotes and proposals.
• Provide administrative support to the sales and customer service teams as needed.

Requirements:

• Previous experience in a customer service role, within a manufacturing or packaging environment, but not essential.
• Excellent communication skills, both written and verbal.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multi-task and work well under pressure when required.
• A positive attitude and a team-oriented approach.

What We Offer:

• Competitive salary based on experience.
• Comprehensive benefits package, including health insurance and pension scheme.
• Opportunities for professional development and career advancement.
• A supportive and friendly working environment.

Job Types: Full-time, Permanent
Pay: £28,000.00-£35,000.00 per year

Additional pay:

• Signing bonus

Benefits:

• Company events
• Company pension
• Free parking
• Gym membership
• On-site parking
• Private medical insurance
• Transport links

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Stevenage: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Respond to customer queries and resolve by providing timely and accurate information.
• Process customer orders, ensuring all details are accurately recorded across the business.
• Coordinate with the production, warehouse, and logistics teams to ensure orders are fulfilled and delivered on time.
• Communicate effectively with a wide range of customers.
• Maintain customer records.
• Assist with the preparation of quotes and proposals.
• Provide administrative support to the sales and customer service teams as needed