Job Title: Customer Account Executive - Home and Hygiene
Location: Kingston
Full time: Hybrid 2 days per week in office

JOB PURPOSE

This role is responsible for building strong working relationships with the customer; developing and executing customer business plans that deliver the targets from the Business Units including, Market Share, USG and Gross Margin. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts. They will also support the Senior Account Manager with internal business processes. The role is designed to be flexible, and responsibilities can be tailored to suit the individual’s development over time.

RESPONSIBILITIES

• Build strong and sustainable customer relationships
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
• Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
• Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing
• Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
• Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
• Work closely with Commercial Executives to ensure administrative aspects of promotions are completed
• Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
• Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team
• Manage the customer P&L for relevant categories and the overall level of customer investment
• Manage in-month performance vs forecast, working closely with CBMs and Customer Operations
• Manage accruals and pricing accurately and efficiently
• Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
• P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
• S&OP Forecasting
• Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer
• Business Planning, sales updates, in store tracking, price claim management etc)
• Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts