FULL-TIME | 7.5 HOURS PER DAY | PERMANENT | IMMEDIATE START

Are you ready to bring your customer service skills to a role that’s fast-paced, supports our sales and account management functions, and is genuinely rewarding?
Do you love keeping things organised, supporting others to succeed, and delivering excellent customer experiences? Can you proactively handle situations where people don’t fully understand processes, or where they push round the limits of terms and conditions on occasion?
Would you thrive in a professional services environment where learning and development are at the heart of what we do?
This role could be for you.
At Impellus, one of the UK’s leading providers of management and leadership training, we’re looking for a friendly and efficient Customer Support Executive to help deliver exceptional experiences for our valued customers. Whether answering incoming queries, supporting the Account Management team, or helping clients make the most of their training, you’ll play a crucial role in our success.

THE ROLE

As a Customer Support Executive, you’ll handle inbound and outbound calls and emails, supporting customers through key stages of their training and helping the account management team stay organised. With a basic understanding of our products, you’ll provide first-line support, identify sales opportunities, and manage key admin tasks such as payments, course changes, and diary scheduling. This is a varied, people-focused role for someone who enjoys clear communication, staying organised, and working in a fast-paced team environment.

KEY RESPONSIBILITIES:

• Handle inbound calls, emails, and web enquiries as first-line support
• Manage course bookings, changes (and some of the excuses that go with these), and delegate registrations
• Use our Salesforce CRM to triage and respond to customer queries
• Call customers at key training stages to check progress and satisfaction
• Identify and refer sales opportunities to the account management team
• Maintain accurate customer records and contact data
• Process card payments and assist with debtor management
• Support customers in using the online Learning Hub and validate customer updates