ABOUT US:

We have enjoyed a close and enduring relationship with the United Arab Emirates, built on a solid foundation of RTX providing trusted solutions to the Emirates for national security, civil defense infrastructure and training across multiple strategic initiatives for almost four decades.
The company marked the 30th anniversary of its partnership and presence in the UAE in 2017 with the creation of Raytheon Emirates, a wholly owned subsidiary incorporated and headquartered in Abu Dhabi. The company is focused on three business areas: effectors, air and missile defense, and advanced technology.
Summary:
The Customer Account Manager (CAM) is responsible for growing Raytheon’s business in the United Arab Emirates (UAE) and representing Raytheon’s portfolio of products and services to the UAE customer.

QUALIFICATIONS & EXPERIENCES:

• A University Degree or equivalent experience and minimum 12 yearsprior relevant experience, or an Advanced Degree in a related field and minimum 10 years experience with progressive leadership positions in Business Development or Defense Sales.
• Experienced in the Microsoft Office suite, to an intermediate level (or above)
• Experience new business creation / business captures in UAE environment
• Skill and capability to develop pipeline generation, integrated solutions and cross-selling strategies
• Demonstrated relationships and a solid network with Saudi customers and partners
• Ability to leverage customer knowledge to identify potential growth opportunities in UAE
• Understanding of UAE customer culture, political and military environment and cultural customs and norms of the region
• Understanding of the procurement, fiscal and regulatory environment within UAE
• Broad understanding of Raytheon’s solutions portfolio, technologies and services
• Fluency in written and spoken Arabic and basic English
• Experience managing projects within Defense/ defense industry
• Experience in solution and proposal development
• Experience in developing capture schedules
• Experience with US export control processes and regulations.
• Detailed understanding of Raytheon’s solutions portfolio, technologies and services
• Fluency in written and spoken Arabic and English

KEY RESPONSIBILITIES:

• Collaborate with Requirements & Capabilities (R&C), product line and functional leaders across the RTN enterprise to develop in-country strategies, plans, and risk mitigation activities that align customer needs and local market understanding with the opportunities for RTN’s relevant products and services in country.
• Own and operate the assigned R&C pipeline.
• Prepare artefacts in support of Gate reviews (Gates 1 thru 4)
• Develop and maintain effective relationships with customers as well as key partners and suppliers, both locally and internationally as necessary by the needs of the opportunity/pursuit
• Maintain clear communication lines with all stakeholders including provision of routine updates/status at business development meetings/collaborations
• The CAM is responsible as the primary point of contact for customer engagement and shaping efforts.
• The position is located in the United Arab Emirates and will be a member of the REL Requirements & Capabilities team.
• Develop and maintain customer contact and engagement plans to establish a one Raytheon approach to managing the customer relationship.