Intitulé du poste : Gestionnaire de comptes clients
Lieu : Longueuil, QC
5 jours sur site
Contrat de 12 mois renouvelable
Code postal : J4G
Indicatifs régionaux : 514, 438, 450
Mots-clés : #emploisgestionnairescomptes #emploisdansle secteuraérospatial #emploisàMontréal
Le gestionnaire de comptes clients est chargé d’assurer le soutien avant la livraison et après la vente aux clients, ce qui comprend la gestion des services commerciaux et techniques. Il agit comme principal point de contact pour ses clients et est chargé de représenter leurs intérêts au sein de l’entreprise.

EDUCATION AND EXPERIENCE :

• Bachelor or Master"s degree with 5 to 10 years” experience
• Field of studies: Administration/ Commerce, Aeronautical Maintenance, Aeronautics, Aerospace
  Engineering, Business Management, Finance, Mechanical Engineering, Industrial Engineering,
  International Administration, Management, Operations Management, Business Management -

Finance

• Strong project management skills
• Business sense is a key competency in this role
• Good technical, product knowledge (engines)
• Strong people and communication skills
• Solid computer skills (PowerPoint, Excel, Word, Access, etc.)
• Occasional business trips

strong cross functional skillset in order to provide best in class service delivery.

• Responsible for overall contract management in order to drive contracts profitability.
• Support different projects linked to the Program strategies, and drive service improvement

requirements are met.

• Act as a focal point for internal and external service providers by managing and leading th

• Manage assigned General Aviation accounts and ensure contractual service level expectations

are respected.

• Manage a diversified portfolio of customers and operators owning a fleet of aircraft, utilizing a

strong cross functional skillset in order to provide best in class service delivery.

• Responsible for overall contract management in order to drive contracts profitability.
• Support different projects linked to the Program strategies, and drive service improvements

leading to best-in-class support.

• Collaborate and coordinate with different departments to ensure contractual

requirements are met.

• Act as a focal point for internal and external service providers by managing and leading the

coordination of engine maintenance events or any customer inquiries

• Own, maintain and drive resolution of customer actions and briefing papers for assigned clients

as required.

• Support and maintain engine event forecast.
• Participate in or lead process improvement initiatives.