Customer Account Manager at Pressco Products

Sumner, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

35.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Communication, Order Management, Project Management, Attention To Detail, Critical Thinking, Sales Knowledge, Aerospace Knowledge, Interpersonal Skills, Computer Skills, Active Listening, Reading Drawings, Self-Starter, Follow-Up, Follow-Through, Time Management, Team Oriented

Industry

Aviation and Aerospace Component Manufacturing

Description

Description Pressco Products is a leading aerospace manufacturing company that produces quality machining, stamping, fabrication, and minor assembly of aerospace components with pride and excellence. We are seeking an experienced and eager Customer Account Manager. This position will manage specific customer accounts, accepting orders, providing status updates, customer communication and more. Job Duties and Essential Functions: Communicate professionally and promptly with assigned customer groups Work in several different customer portals Accept and enter purchase orders into the ERP software Accept and enter changes to any orders Track orders and projects and provide order status to customers Maintain material and outside processing statuses for orders to plan on-time delivery for orders and communicate with the customer Provide internal communication for any revisions or changes to spec revisions, drawings, changes, etc. that are flowed down from the customer Complete and respond to on-time delivery reports as assigned from the customer Receive, respond, and follow up with Request for Quotes (RFQ’s) after working with the estimating department Occasionally assist with contract negotiations or new work projects Requirements Minimum of 3+ year(s) in a similar role, preferably in the aerospace industry (open to similar industry experience) Familiarity with customer portals is preferred (Collins Aerospace, HDI, etc.) U.S. Citizen due to ITARS requirements High level of attention to detail, critical thinking, accuracy, and sense of urgency Self-starter and independent motivation, and follow-up and follow-through on projects Project management skills Basic knowledge of sales, sales contracts, and long-term agreements (LTA’s) Basic aerospace, metal, or plastics machining knowledge Outside service/process knowledge (finish houses, heat treat, paint, etc.) Reading drawings and blueprints is a plus Excellent interpersonal and communication skills, team oriented, and ability to deal with a wide variety of personalities and communication styles High school diploma or GED equivalent. Higher education is a plus Excellent attendance and time management - Monday through Friday, Full-time. First shift hours: 6:00 am to 2:30 PM Excellent verbal and written communication skills, with active listening. Must be fluent in English Proficient computer skills – Windows 10/11, Microsoft Office 365 This position is salary non-exempt with an hourly rate of pay ranging from $25.00 - $35.00, dependent on experience, and is evaluated regularly based on merit and performance. Upon completion of the probationary period benefits include Medical, Dental, Vision, Short and Long-Term Disability, 401(k), and voluntary supplemental insurance options. This position is open until filled. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities and activities may be modified or assigned at any time with or without notice. Pressco Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Responsibilities

The Customer Account Manager will manage specific customer accounts, accepting orders, providing status updates, and maintaining communication with customers. This role involves tracking orders and projects to ensure on-time delivery and responding to customer inquiries.