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Customer Account Manager at RJW Logistics Group

Elk Grove Township, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

65000.0

Posted On

25 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Microsoft Office, Problem Solving, Documentation, Training, Punctuality, Multi-tasking

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Pay: $60,000 - $65,000 annually + MyShare Equity Program Job Purpose: The Account Manager will serve as an advocate for the customer and will assist with customer service-related questions, problems, issue resolutions to ensure customer needs are met. The Account Manager will be responsible for monitoring orders and will work directly with The Retail Customer Service Supervisor, customers, operations and sales representatives to ensure the highest standard of service. The position will report to the Retail Customer Service Supervisor. Proactively engage with customers to build strong working relationships and maintain an open dialogue at all times via customer touch points. Additional Responsibilities: * Track, follow-up, and resolve the customers outstanding issues in a timely manner. * Prepare documentation and reports for the customer base such as customer QBR’s * Assist directly with departments to ensure customers’ requests are being answered. * Assist in training peers on improving customer interactions and customer support services. Other duties may be assigned as needed Qualifications: * 2-year experience in customer service field preferred but will train. * Excellent phone etiquette * Excellent verbal communication skills * Punctual * Able to work with minimum supervision * Should be customer service driven * Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint) * Able to multi-task Professional appearance Education and/or Experience Required: * High School education required. * College or some college preferred. Benefits: 401(k) matching Medical/Dental/Vision insurance Employee discount Flexible spending account Health savings account Paid time off Sick Days Long-term Disability Insurance Short-term Disability Insurance Accidental Insurance Critical Illness Insurance MyShare program

Responsibilities

The Account Manager will advocate for customers and assist with service-related questions and issue resolutions. They will monitor orders and collaborate with various departments to ensure customer needs are met.