JOB OVERVIEW

Silverwood Recruitment is seeking a Customer Success Executive on behalf of our client, a leading technology-driven company. In this role, you’ll play a key part in managing customer relationships, fostering long-term partnerships, and driving mutual growth. You’ll oversee multiple accounts, onboard new customers, and collaborate with internal teams to ensure an exceptional customer experience. This is an excellent opportunity to develop your career within a supportive and growing team.

• Act as the primary point of contact for multiple customer accounts, building strong, lasting relationships.
• Understand client needs and identify new sales opportunities within existing accounts.
• Lead impactful negotiations to secure contracts and introduce new products that benefit both the client and the company.
• Represent our client at industry events, conferences, and meetings, with some UK travel required.
• Share insights with colleagues and support junior team members when needed.
• Develop expertise in market trends, customer behavior, and industry developments to identify new business opportunities.
• Provide product support to customers, working closely with internal teams to resolve issues efficiently.
• Oversee the onboarding process for new customers, ensuring seamless integration and setup.
• Monitor business performance, generating reports and updates for customers and internal stakeholders.
• Collaborate with engineering, product management, and other departments to align new product rollouts with customer expectations.