JOB SUMMARY

The Customer Account Manager is responsible for leading customer-facing engagements and managing the full lifecycle of electronic security projects. This position combines business management, solution design, and project leadership. The individual will assess customer needs, develop compliant and cost-effective solutions, prepare accurate proposals, and oversee implementation through to completion. The role requires a strong mix of technical expertise, project management, and customer relationship skills to ensure successful deployments of security cameras, access control systems, automated gates, and visitor management platforms.

QUALIFICATIONS

• 5+ years of experience in electronic security (CCTV, access control, gates, visitor management).
• Strong understanding of codes and standards (UL 325, NFPA, ADA, etc.).
• Ability to translate customer requirements into practical system designs.
• Proven project management and leadership skills.
• Excellent communication and customer service abilities.

• Conduct client meetings and site walks to assess security needs and requirements.
• Design integrated security solutions that include CCTV, access control, automated gates, and visitor management systems.
• Prepare detailed scopes of work, component specifications, labor estimates, and pricing proposals in alignment with company standards, customer expectations, and regulatory codes.
• Ensure all solutions are designed to meet applicable industry codes, safety regulations, and best practices.
• Collaborate with sales, operations, and installation teams to ensure accurate and timely project execution.
• Provide technical oversight and serve as a subject matter expert for installers during deployment and integration.
• Act as the primary technical and business liaison with customers throughout the project lifecycle.
• Support quality assurance by validating system functionality, compliance, and customer satisfaction prior to project closeout.
• Maintain up-to-date knowledge of emerging technologies, industry standards, and vendor products.
• Document all designs, scope changes, and project updates in accordance with company processes.