CUSTOMER ACCOUNT MANAGER, CUSTOMER SERVICE MANAGEMENT FI

The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. We have an open and informal culture, where team work and good communication is the key to our achievement. Our team is still growingand we are again looking for a Customer Account Manager to join our team in Vaasa, Finland. In this position, you will be a part of the continuously growing Nordic Service organization.

QUALIFICATIONS

• A relevant Bachelor’s or Master’s degree, preferably combined with experience from commercial and/or legal position in similar or other global industries
• Good technical understanding or strong will to learn it
• Skills in delivering on budget and ensuring a high-quality customer experience in a cost-efficient way
• Contractual knowledge combined with negotiating skills
• Professional skills in MS Office
• Professional verbal and written communication in English, good Finnish & Swedish language skills are a plus

As a member of the Customer Service Management team, you will be joining a team of motivated and dedicated colleagues responsible for establishing and maintaining business relationships with customers based on partnership and terms included in service contracts to ensure both high customer satisfaction and maximize revenue. As the main Vestas contact for your customers, you will be responsible for the revenue of your own customer portfolio. You will create, build, and retain first-class customer relationships and efficient internal collaboration resulting in high customer satisfaction as well as solid financial growth for both the customer and Vestas.

Further your main responsibilities will include:

• Act on behalf of the customer internally within Vestas to ensure that we deliver on the customers’ business case, which will include communication with the planning department, technicians, and others supporting functions and stakeholders
• Calculate and follow up on the cost and profitability of our service contracts and negotiate sales if additional services are requested
• Create and handle administrative routines with new and existing customers
• Actively participate in the handovers of new wind parks from sales and construction to ensure that all obligations in the contract are being identified and fulfilled before we take over in Service
• Handle daily communication with customers