Customer Account Operations Manager at STARTEAM GLOBAL

Kowloon, Kowloon, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

B2B Business Management, Team Leadership, Customer Relationship Management, Project Management, Analytical Skills, Negotiation, Interpersonal Communication, CRM/ERP Systems, Logistics Incoterms, Change Management, Agile Methodology, English Proficiency, Chinese Proficiency, MS Office, Account Management, Problem Solving

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Job Responsibilities Supervise, control and manage all Customer Account operations, incl. ensuring the smooth running of day-to-day business, constantly driving for operational excellence according to STARTEAM's culture parameters. Build, lead and inspire a strong local Customer Account Operations team and cultivate a positive, collaborative, and result-oriented work environment. Drive for individual as well as team excellence, embracing high performance, customer orientation and enjoyment. Exercise full leadership authority in assigned department, incl. appraisal, recruitment, termination and other personnel actions. Identify and close gaps, manage risk and lead change to meet business objectives and operational needs, with positive impact beyond own department. Cooperate with teams on strategic existing customer development and new customer acquisition (interface with Sales global / BD). Ensure close collaboration between the Team and Sales to achieve Sales Targets and win more business. Independently handle and develop assigned SME accounts to increase business share, in alignment with company strategies. Actively handle account management through proactive engagement and CRM for assigned accounts. Engage in active customer relationship management, through customer visits, teams calls, emails, phone calls and other tools available, such as our CRM system. Collaborate with Sales/Account Manager (AM) to generate new prospect customer and ensure execution of all related activities in targeted market segments following company rules and strategy. Follow-up with all involved departments to win the business. Support Sales/AM activities to enhance Sales performance and customer satisfaction to grow business, measured by: 1) New Customer Acquisition and Introduction (NCI) 2) New Project Introduction (NPI) & Tracking 3) Enhance conversion of RFQ to NPI to MP Support Sales for New Customer Development and Account Management proactively by following up all related activities such as handling NDA & contracts, supplier assessment forms, qualifications, enquiries etc. Support Sales to create new accounts, upgrade accounts and maintain account data of existing accounts in the CRM/ERP system. Support Sales in ensuring that customer requirements are delivered on time through internal coordination with internal teams and the factory for the entire item life cycle. Participate in other new business-related meetings (kick off, EQ, …) and provide other departments with customer information, expectations and requirements. Ensure the maintenance of the item life cycle data in CRM/ERP system accordingly in order to guarantee data quality. Report conversion rate of new product, performance and trends of delegated accounts. Ensure strong, collaborative relationships across all departments to enhance operational efficiency and customer satisfaction. Participate in field travels to customers and customer factory audits/visits with Sales if needed to enhance customer relationships. Ensure follow-up together with Sales on overdue payments that are escalating from the CS team and maintain updated information in POWER BI. Perform as a designated backup for Sales/Account Manager during absences, ensuring seamless customer coverage and communication. Job Requirements Competencies & Skills: Excellent customer service orientation delivered in a cost-efficient way. Detailed know-how in B2B business management and developing strong business partner relationships locally and globally. Able to effectively lead and develop result-oriented teams, give timely and actionable feedback to direct reports and mentor, coach and motivate individuals. Strong communication and interpersonal skills with the ability to effectively work with colleagues at all levels in a multidisciplinary and multicultural environment. Superior analytical skills and creative problem-solving skills to assess complex situations. Able to generate creative and innovative ideas for improvement, take advantage of opportunities and lead changes. Highly competent in project management and knowledge of agile and change management tools. Able to work effectively under time pressure and deadline driven within a fast-paced, dynamic and customer-oriented environment. Strong negotiation skills and the ability to influence business partners and peers in critical situations to obtain consensus. Superior in organization and priority setting, accurate and efficient with attention to detail and the ability to multi-task. Able to work independently as well as part of a team with pro-active, self-motivated and responsible manner. Excellent command in spoken and written English and Chinese, the knowledge of another foreign language such as Italian, German, Spanish, French will be an advantage. Excellent computer skills in MS Office. Good knowledge in Logistics Incoterms and Shipments handling. Education & Work Experience: University degree preferably in foreign trade or related field with strong technical background. Min. 8 years of work experience in service for international customers, minimum 4 years in a leadership role. Knowledge and experience on PCBs production or other Electronics Industry will be a plus. Why us? About us With over 35 years of expertise, STARTEAM GLOBAL is an established PCB manufacturer serving the automotive, industrial, telecommunications, energy, consumer, and medical sectors worldwide. Our production sites in China, Italy, and Thailand, along with offices in Germany, China, Hong Kong SAR, Italy, and the UK, give us a global footprint to deliver fast, customer-focused solutions — from prototypes to mass production. We build reliable connections — not only in our products but also within our teams and partnerships. As members of the United Nations Global Compact and EcoVadis-rated for sustainability, we are committed to responsible manufacturing and ethical business practices. As a proud equal opportunity employer, we celebrate diversity and believe the strongest teams are built on honesty, determination, responsibility, and teamwork. Join STARTEAM GLOBAL and build a career where your expertise drives innovation, your values shape culture, and your growth is supported every step of the way.

Responsibilities

Supervise and manage all customer account operations to ensure operational excellence and high performance within the local team. Collaborate with Sales to acquire new customers, manage SME accounts, and ensure the timely delivery of customer requirements throughout the item life cycle.